We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Machine Shops

SSP Performance Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Machine Shops.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around a year ago on May 4th I received my transmission from of my ********** Lancer Evolution after it was rebuilt by SSP Performance. I paid roughly $2000 in total to have the rebuild done. I received my transmission and installed it per the instructions by ********** and SSP Performance. After around 2 weeks of diagnosing I found that there was a plug that was not in its proper place after the rebuild. This caused the transmission to be stuck in an undrivable state. I replaced the valve body that the plug was missing from as directed by SSP Performance, this was a $2200 part that did not have this issue before it was sent out. After many trips to a ********** service center my transmission was diagnosed with an issue from the rebuild. I have not been able to drive my car at all in the past year. **** at SSP Performance was really responsive until around 2 weeks ago when I told him the transmission diagnosis. He refused to answer any of my calls, texts, and emails. I had the previous owner of the car call **** as he worked with him prior to me owning the car. During that phone call the previous owner asked a question regarding my car and **** instantly hung up the phone and refused to talk about the issue. I have given him multiple chances to resolve the situation but he has refused to respond. I would like my transmission to repaired, replaced, or have a full refund for all the expenses related to the rebuild issues; rebuild itself, shipping, towing fees, and the valve body cost

SSP Performance Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.