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Business Profile

Grocery Store

United Natural Foods, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two bottles of Wild Harvest organic olive oil were bought. Rancid very Rancid. Paid $13 per bottle. Called customer service number ************. Got nowhere. Bottle says guaranteed. Please help me get my $26 back from this company. Thank you. I have been a fan of the product I buy organic and we like olive oil I don't know what wrong here but I want a refund please

    Business Response

    Date: 07/26/2024

    Thank you for your response. According to our records, we provided a $20 reimbursement gift card on 06/17/24 to this same mailing address for the same product issue. Unfortunately, at this time we are unable to offer a refund. Our recommendation is to return the product to the store for a refund or replacement. Thank you for your interest in Wild Harvest products.

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase two bottles of organic olive oil. Company name Wild Harvest by UNFI Foods. Cost me $28 for two bottles. I purchased this and the oil was Rancid. Had rancid flavor. Could not return it try to return it and was refused. Cold phone number on bottle, customer service agents were confused and wanted to pass me to someone else who wanted to pass me to someone else who wanted me to leave my phone number and have someone else get back to me. But utterly ridiculous customer service. Wasted a good half hour on it. At this point I would like a refund for the non-usable olive oil. We use a lot of olive oil in our home and we primarily buy organic.

    Business Response

    Date: 07/12/2024

    Good Afternoon **************,

    Thank you for bringing this to our attention. Providing safe and quality products is our #1 priority. In order to properly investigate into this issue, will you please provide the consumers proof of purchase for the oil product identified in the complaint? Ideally this will be a store receipt that clearly identifies the retailer, the cost of the product, and the purchase date. Any assistance you can provide in obtaining this information would be much appreciated.

    Thank you for your cooperation,
    **************
    UNFI Brands+

    Customer Answer

    Date: 07/15/2024

     I am rejecting this response because:
    I do not have my receipt anymore. I purchased this from incollingos grocery store a private IGA grocery store a small grocery store where I live. I purchased two bottles of olive oil. Harvest like I said, that were Rancid that were $12.99 a bottle. Please replace my olive oil it is a favorite in my household. Thank you. Also I have called the number and spoke to people who don't know anything about anything and that's the number on the olive oil bottle itself

    Business Response

    Date: 07/26/2024

    Thank you for your response. According to our records, we provided a $20 reimbursement gift card on 06/17/24 to this same mailing address for the same product issue. Unfortunately, at this time we are unable to offer a refund without proof of purchase. Our recommendation is to return the product to the store for a refund or replacement. Thank you for your interest in Wild Harvest products.

    Customer Answer

    Date: 07/30/2024

     I am rejecting this response because: absolutely ********. I live in a senior complex I will not be held responsible for other people that buy your oil. Shame on you. I am appalled at this kind of rejectional customer service when it clearly says this product is guaranteed. Either send me a refund or send me more product. Obviously you don't have retention in your memory because I have told you the grocer will not take open bottle of any product. Now I want my refund or I won't buy your product and I won't use it in my family will not use it any longer


United Natural Foods, Inc. is NOT a BBB Accredited Business.

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