Reviews

This profile includes reviews for New Perspective Senior Living, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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New Perspective Senior Living, LLC has 46 locations, listed below.

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  New Perspective Senior Living, LLC

  Hopkins, MN 55305

  
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  New Perspective Senior Living, LLC

  8875 N 60th St Brown Deer, WI 53223-2269

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  New Perspective Senior Living, LLC

  2195 Century Ave S Woodbury, MN 55125-2943

  
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  Beachwood Commons Assisted Living by New Perspective

  3995 S Green Rd Beachwood, OH 44122

  
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  Woodland Terrace Carmel by New Perspective

  689 Pro Med Ln Carmel, IN 46032

  

Review Details

• Review fromAmy P

  Date: 05/29/2025

  1 star
  I feel compelled to share my families horrific experience with the memory care unit where my mother resided. Despite being promised attentive and compassionate care, what we encountered was an unacceptable level of negligence that deeply affected her well-being.
  From the very beginning, I noticed troubling signs. My mother was often left with feces on her hands, to the point where I felt it necessary to ask staff to wash them. Additionally, her incontinence supplies were not changed regularly, It became painfully evident that her basic hygiene needs were being overlooked,
  The lack of personal care extended beyond just my mother's situation; it was a systemic issue within the facility. Over the course of her stay, she did not receive a single shower. The laundry process was equally disheartening; we had two loads labeled with her name that mysteriously disappeared. The care team appeared more preoccupied with their phones than with the residents in their charge. I frequently observed staff members dozing off or disappearing for extended periods, sometimes up to an hour, leaving vulnerable individuals without supervision.
  When I raised concerns about another resident's abusive behavior towards my mother, the matter was ignored, even after it was escalated to the state authorities. Such dismissiveness was incredibly alarming and showed a blatant disregard for resident safety and dignity. I attended two care conferences to address these issues, yet I saw no real change in the level of care provided.
  Overall, my experience with this memory care facility has been profoundly disappointing. The lack of attention and genuine care for residents indicates a severe failure in their operational priorities. Families deserve peace of mind knowing their loved ones are safe, clean, and cared for. I strongly advise others to consider alternative options for memory care, as what we experienced here was simply unacceptable.

• Review fromCynthia S

  Date: 08/09/2024

  5 stars
  One of the biggest challenges in life is finding the best future care for a loved one. My biggest worry is no longer being able to care for my mother due to my own personal family responsibilities and to find an assisted living facility that meets my and my mother’s needs is paramount.
  Over the past two weeks, I visited other facilities and Westlake Woods (Erie, PA), was my last stop. Really, I should have stopped here first. The Director of Sales and Marketing, Jeanne ******, immediately gave me a tour (unlike the other places where the Sales Director was unavailable or I had to make an appointment). I felt welcomed and comfortable and overall the experience was very pleasant. The building is extremely neat and clean, the employees engage with the residents, and the meals look like a five star chef prepares them.
  Having previously worked in assisted living, I look for certain things including 1) A comprehensive activities program with engaging opportunities that meet the physical, social, educational, and spiritual needs of their residents, 2) Champion hospitality to deliver excellent customer service to the residents, and 3) How their team monitors and communicates changes in the residents’ physical, mental, and emotional needs. Westlake Woods passed my personal requirements. I highly recommend Westlake Woods for your loved one.

• Review fromFloyd S.

  Date: 11/18/2022

  1 star
  What a ripoff. I know someone who recently moved out and has a bunch of extra charges. Supposedly the magnets on the refrigerator, A charge of $890 for a new freezer door. Also, supposedly a nail on a rocking chair in a small location caused damage. The cost: $2,500 to replace the carpet in the entire apartment. Heartless people there taking of senior citizens.