We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hardware Sales

Ace Hardware

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Toro 22in Recycler Lawn Mower on 5/31/2024 for $571.98 from Ace Hardware in ***************, **. Ace told me to use E0 gas and to empty all gas before storing at the end of the season. I did that. The first time I started it this season it would not continue to run. *** told me to return it to the store and they would service it. They have had it since 4/24/2025, it is now 5/8/2025. The mechanic called me on 5/2/2025 and told me he can not do warranty work on the engine because they are not authorized by ******************************* and it would not be covered by the warranty anyway because it is a gas issue. I called an authorized ******************************* repair place and was told I should have kept the mower full of gas when it was stored for the winter (opposite of Ace Hardware). They will look at it but not for three-four weeks. Ace Hardware still has my lawn mower. They sent it somewhere else for repair, are not repairing it, and have not returned it to the *********** Hts store for me to pick up. I asked Ace Hardware if I can return the mower and two employees told me I could but I need to wait until my mower is back from the place they sent it for repair. I was sent to the manager to ask if I could process the return yesterday since the mower is in their custody and I need a working mower now and I made the purchase less than 12 months ago. She told me I cannot return a used mower and that the warranty is not good because it is a gas issue. This is so frustrating. Ace Hardware and the ****** and ******** mechanics are saying opposite things and then not upholding the warranty because they are saying it is a gas issue so nobody is responsible. Also, I cannot find a contact for either Toro or ****** and ******** support. Both ******** you to an authorized dealer.

Ace Hardware is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.