Reviews

Review Details

• Review fromGeorge S

  Date: 03/14/2024

  1 star
  When I recently purchased a new vehicle, I had a really negative experience. I may not be the richest customer, but I was still there to make a 36k purchase. I buy a car once every 10 years. It's a big deal to me, emotionally and financially. The day I was there by appointment it seemed like no one could be bothered to give me the time of day. What really bothered me in particular, though, was the trade-in I was offered. I was offered HALF the Blue Book "FAIR condition" trade-in value (not the resale value). I was told "the vehicle has major mechanical issues". Excuse my language but that was complete b******. I had my car serviced regularly and on-time from the day I purchased it, always at my local Honda dealership. The service records would show there was NOTHING wrong mechanically with the vehicle besides normal wear-and tear. The vehicle was serviced and maintained and lived mostly in a heated garage. Admittedly there was some cosmetic damage - some scratches, some small dents, dogs hair - but that's why I used the FAIR condition value from KBB for reference.
  I drove up from 150 miles away so I was captive, I really felt taken advantage of. In addition to the unfair trade in value, when I questioned it (politely) I was rudely dismissed. Beyond that, I expected at least some small level of negotiation. Yes, I fully realize the car market is very different from my last purchase in 2014. But I thought there would be *something* off of MSRP, especially in light of the lousy trade-in. My last dealer sent me coffee mugs later as a thank you, even after giving me a good trade in and a good bit off MSRP. IVG Honda did nothing.
  On top of all that, I brought my vehicle in to service a few days later (window coating) and was treated very rudely. I drove 150 miles to get there. My BRAND NEW car had an issue. I reported that to the service desk and was told they couldn't be bothered to look for an issue on the vehicle I just purchased from them. Absolutely shameful.

• Review fromGretchen B

  Date: 06/03/2023

  1 star

  Gretchen B

  Date: 06/03/2023

  After a lot of research, we bought a used car from IG Honda. Within the first day, the check engine light came on, and it stalled a couple times. Fast forward 40 days, the car had been in and out of the shop for roughly 25 days (Honda covered this cost).The car kept having trouble, so they finally agreed to a trade - for $4k less than the price we paid. We traded it in today for another used car which was about 4k more. So our loan amount just doubled and IG Honda got another sale out of it. Im so upset about it but theres nothing to be done except to write some reviews and hope people go elsewhere to purchase a vehicle. This place is the worst. Stay away.
  

  Inver Grove Honda

  Date: 07/25/2023

  Hello Its regrettable that your vehicle purchase experience motivated you to leave this review. We take pride in delivering an exceptional car buying experience; unfortunately, we have failed to deliver on this promise to you. I hope our efforts to turn this negative experience into a positive one has left you feeling like we have made an honest attempt to fix this situation that should never have happened. Please accept our sincerest apologies.