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Business Profile

Precast Concrete

Quick Steps Precast Concrete

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered back stairs that were supposed to be installed within 1 1/2 months. It was 3 months instead. We called and called repeatedly. We were told that the guy that installed them was fired. Then we were told that the guy that owned the company was getting a divorce. We finally got the steps installed about two weeks ago. But they never sealed the bottom. Plus they left the steps with a huge gap at the bottom. I have almost fallen off the bottom step several times. The back railing was not ordered in time so we do not have a back railing. What happens when it starts snowing or ice? Someone is going to fall and break something! This company has become very unreliable. They also damaged several of our patio blockers and didn't bother replacing them. We want the back stairs finished now! Seal underneath the stairs! They could have ordered the back railing when we got our order. These stairs are a danger to anyone using them. Especially me! If I fall off those stairs, we ARE going to *** them.

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    end of July Ordered set of back concrete steps We were told they would be installed in 1 1/2 months They still have not been installed. We've called several times and are told they are "coming on Tuesday" but they never show up.We were told last week that they would be coming today, the 24th of October - again they never showed up We have given them a large deposit . Where are our steps? Quick Step Precast Concrete is VERY unreliable.

Quick Steps Precast Concrete is NOT a BBB Accredited Business.

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