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Business Profile

Commercial Garbage Disposals

A-1 Hauling and Rolloffs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Garbage Disposals.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    STAY AWAY!!!!!This company called me from FOUR different phone numbers. When I tried to call back - on ANY of them - I could never get a hold of anyone. One time a baby answered. They dropped of early - not a big deal. Then they tried to PICK UP early before we were even done!! Not the date we agreed on. They didnt send the agreement until after drop off. Cherry on top - I just got a random charge for almost $200 more - WITHOUT an invoice or any explanation. I'm floored. Run.

    Business Response

    Date: 07/15/2024

    Good Morning,

    I see that we delivered a 10 dumpster for ******* on May 9th, with that size you receive a 1 ton weight limit, her dumpster weighed 2.18 which made it 1.18 tons over the alloted weight, I am sorry for any inconvenince this may have caused you, it does state this in the renatl agreement, every dumpster company has weight limits on their dumpsters, it is trade standard.  Our phone number is on our website, I am not sure about these different phone numbers?  Also we do not have any baby answering the phone?  Again sorry for any inconvenience. 

    Thank You

    *******

    A-1 Hauling $ Rolloffs

    ************

  • Initial Complaint

    Date:10/20/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a dumpster for a roofing project. We asked if a 15 yard dumpster would be sufficient for 30 squares of shingles. The gal at A 1 said definitely. They brought the dumpster for a charge of ****** which we agreed upon. After picking up the dumpster, on October 5th they hit our credit card for an additional ******. We called and they said we were overweight for the size dumpster when they specifically said a 15 yard dumpster would be fine. I called and talked to ***, a co-owner and he said they would reverse the charge of ******. Well after several phone calls and now they wont even return our calls the charge still has not been credited back to our credit card. Can you help us resolve this issue? We have no paperwork to send as this was all handled over the phone

    Customer Answer

    Date: 11/10/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    In response to your email dated today, we did receive a refund from the company the same day your original complaint was sent to them. 
    Thank you for your help

    ***********************


A-1 Hauling and Rolloffs is NOT a BBB Accredited Business.

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