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Business Profile

Labeling

Decals.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a large amount of "temporary" decals to decorate the floor for a preschool fundraising event held at a place of worship. Decals.com claims that the type we purchased "remove easily without damage or residue." We followed their removal instructions exactly and it was an extremely laborious task (taking a team multiple days to do the exhausting work) and removed chunks of the floor's finish. The damage was so severe that the entire floor has to be refinished (stripped, sanded, and resealed). We had multiple professional flooring companies assess and quote the work, with costs ranging from $35k-$50k! Decals.com has refused to refund the cost of their destructive decals, let alone help with the costs of repair. They have dodged our calls and emails and don't respond to follow-ups. Again, their decals were used as decoration for a PRESCHOOL FUNDRAISER and severely damaged the floors at a CHURCH, and this is how Decals.com has chosen to operate. Absolutely disgraceful. Do not do business with them.

Decals.com is NOT a BBB Accredited Business.

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