We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Signs

Banners.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Signs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered thousands of dollars of banners over the course of 6 different orders with Banners.com. On their website, after you upload artwork and approve the proof, right before you hit the final pay button their website allows you to select a shipping method. When you select it gives you an estimated arrival date. We ordered three very expensive banners with an arrival day of June 19. Instead our banners arrived June 24th. We saw the problem in advance and called to perhaps speed up shipping. We were told theres no remedy other than we could reorder banners and pay just 50%. We did that out of panic because our event timing. The customer service rep denied their website showed an arrival date. We sent screenshots of the date one our order and they have still refused to refund us any money. So we were forced to pay full price for the late banners AND give them another 50% (almost $1000) for NEW banners just to get them in time. We have called and emailed and they continue to refuse any remedy except $75 website credit. This was clearly a case of false advertising saying estimated arrival before you pay, but then tell you something different AND that it cant be changed after you pay. This company should be looked into. All we asked in return was the second order for 50% that we were forced to pay be returned to us. We were even willing to keep the first full payment because we did receive the second banners in time.

  • Initial Complaint

    Date:09/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/18 I purchase a 2' x 8' banner with expensive 2 day shipping so that i can get the banner by 9/22. I include in the order notes that I need the banner by 9/22. I get an email a day later saying that my order is "approved" with the delivery starting on 9/22, not arriving. I call and email them to try and get a refund, but they deny me a refund because they already 'approved' my order.

Banners.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.