We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vacation Rentals

Great River Flats

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Holly F.

    Date: 06/07/2025

    We recently booked a two-night stay at Great River Flats, with a clear understanding of the cancellation policy: a full refund if canceled 30 days in advance, and a 50% refund if canceled within 14 days.Unfortunately, twelve days before our scheduled arrival, a close family member entered hospice unexpectedly, with passing imminent. I reached out at that time to inform them of the situation. While I understood we were within the 14-day window and did not expect a full refund, I had hoped for some flexibilityeither in rescheduling the stay or at minimum, acknowledgement of the circumstances. Instead, the response was a simple thanks for letting us know.What is more concerning, however, is that we were still charged the full cleaning fee ($120) and a channel access fee ($40) for a unit that was never occupied. I followed up with specific questions about these chargesparticularly given no services were renderedbut received no response. A third attempt elicited the reply: Sorry, we can't provide any kind of refund.The reality is that a refund could have been provided, particularly for services not used. There were no costs incurred on their end for cleaning or access, yet we were still charged as if the stay had taken place. While I do not expect personal sympathy, I do expect fair treatment and a reasonable standard of customer ********** total, they retained over $650 for a reservation that was never utilized, without extending any effort to work with us on alternative solutions. This experience was disappointing and left us with a negative impression of their business practices.

Great River Flats is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.