We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cell Phone Supplies

Wireless Zone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Complaints

This profile includes complaints for Wireless Zone's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wireless Zone has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Wireless Zone

      17442 Kenwood Trl Lakeville, MN 55044-9219

    • Wireless Zone

      9420 Dunkirk Ln N Maple Grove, MN 55311-1220

    • Wireless Zone

      637 Ryans Way Buffalo, MN 55313-4527

    • Wireless Zone

      2034 Ford Pkwy Saint Paul, MN 55116-1931

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my name is ********* ********* *********. I was a T-Mobile customer for many years and 3 Months ago I transferred to Verizon. Verizon offered me 2 $300 gift cards if I transferred my service with them. They told me that will take between 6 to 8 weeks to receive the gift cards and has passed 3 moths!! I try to contact them multiple times and they keep lying to me and told me that they are working in that, and they will send me the gift cards, but so far nothing is happening. That is lying to customers to get money from them and is not acceptable!! I want help to get my $600 gift cards that they promised me when I switched to Verizon.Thank you

      Business Response

      Date: 01/23/2025

      We sold this location to another Wireless Zone dealer December 1, 2023, therefore your purchase was not made from our company.   You will need to contact the new company who is Cellular City - ***** **********, **********************************************************************

       

    • Initial Complaint

      Date:10/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This occurred September8. We went there to buy new phones. Fast talking ************************* manager of store was who we spoke with. She commented that she was not good with technology and asked for help from ***. She took over 1 and half hours to download our contacts but did not explain anything to us except to say our bill would only go up *****. This can be witnessed by *** and my wife. Since it was taking so long she said we could go to lunch. We went to subway. She walked phones and Bill over in bag. That was it. Looked at Bill in bag and after seeing items called ******. She again told me not to worry. I also have on text. Our Bill came and it showed ready to go charge and device protection. We had no ideas what these were and did not approve this. September 13 called back to Wireless Zone spoke with *** who agreed she should have talked with us about everything and agreed **** did go up with device protection and ****** also told him I would not go up. I was told to go to Corp store in Burnsville he could not help. Sept15th spoke with *********************** took off device protection but had no idea what ***** charge is Verizon don't do that. He said lot of problems with these stores. Went back to Wireless store was told it was their charge for downloading contacts. She said she would have manager call me but no callback. This should not happen and should not happen to other people.

      Business Response

      Date: 10/05/2022

      Thank you for sending this information to our attention.   Verizon has a standard setup fee of $29.95 that is charged when transferring data and setting up a phone.  One of the representatives should have discussed this charge for their time to do your data transfer.   I will send it to the store and get more information regarding your transaction.  I expect to provide further information within 48 hours.   Thank you for your business.

      Customer Answer

      Date: 10/12/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have responded to this email twice. I have agreed to give them 48 hours which it has been well over that. This is response I got. Just bad business practice if people knew what they were signing up for and then know all they have to do is go to Verizon store. I will wait for response

      Customer Answer

      Date: 10/17/2022

      I have not received refund and not heard a thing.

      Thank you for following up

      Business Response

      Date: 10/26/2022

      As stated in our previous response:    Verizon has a standard setup fee of $29.95 that is charged when transferring data and setting up a phone.  According to the store, the fee was clearly discussed before spending the time to do the transfer.  Our research into the issue indicates that the store employee acted per company guidelines.   Thank you for your business.

    Wireless Zone is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.