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Business Profile

Gutter Installation

Good to Go Gutters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good to Go installed gutters on our home starting on December 2, 2022. Soon after the installation was finished, we noticed that the company had neglected to properly seal the corners of the gutters over our entryway, resulting in leaks onto the sidewalk to our front door. As the temperatures fluctuate, these puddles re-freeze on the sidewalk, causing a slip hazard. We have attempted to contact the company many times, and have been told several times they would come out and finish the job. It has been nearly four months and this still has not happened, and now the company will not respond to our attempts to make contact. We would like the job to be finished before somebody slips and falls on our sidewalk.

    Business Response

    Date: 04/20/2023

    We do apologize for the miscommunication as this is not standard.  Due to the harsh winter, we were unable to get out there any sooner.  We were at your home on 3/27/23 in an attempt to address the issue.  The conditions that day were unfavorable suggesting that we may need to conduct a follow up visit with improved conditions.  So, the owner came out on 4/11/23 to address that one leak and inspect the rest of the area for potential issues.  Again, I appreciate your patience with getting your job completed and apologize for any inconvenience this may have caused you. 

    Customer Answer

    Date: 04/20/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Good to Go Gutters is NOT a BBB Accredited Business.

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