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Business Profile

Lawn Maintenance

Aspen Lawn Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company to dethatch and aerate are yard. We sent payment with a notice that we had an underground sprinkler system. They showed up, without notifying us, and we had not yet marked our sprinkler heads. The crew was already at work when I heard their machinery and told them to stop. They stated they didnt know we had sprinklers and then left. My wife called their shop and set up the next Monday for them to come again. They didnt show on Monday but came the following Saturday with no communication to us in the meantime. I, now, had flags marking the heads and one guy thought it was for a dog fence. Apparently people are not communicating in their company and I was livid. Yes, I started yelling. They left. They wont come back. They wont refund.

Aspen Lawn Service is NOT a BBB Accredited Business.

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