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Business Profile

Classic Car Dealers

Unique Specialty & Classics, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Classic Car Dealers.

Complaints

This profile includes complaints for Unique Specialty & Classics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Unique Specialty & Classics, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 1983 Oldsmobile Cutlass/***** Edition from Unique Classics in Mankato. I noticed a few issues with the car that were not mentioned by the dealer. Head/tail/parking lights are not working. Automatic transmission shifter is very difficult to operate when shifting into and out of park. Also, front drivers side tire has a slow leak that appears to be coming from the valve stem. Dealer has had the car since June . I would think that the slow leak would have been noticed?

    • Initial Complaint

      Date:09/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 23 I did a wire transfer for ******* dollars a week before I used my credit card and put ******* dollars done on a vehicle. I didn't sign a loan agreement I had a family emergency had to back out ofthe deal and now the car dealership says I can't get any of the money back . I realize I may be liable for some kind of restocking fee or some kind of financial obligation but ******* dollars is a lot of money for some electronic paperwork

      Business Response

      Date: 09/23/2024

      On or about August 17th, 2024 Mr. ***** entered into an agreement to purchase a 77 Chev truck. At that point our staff worked on securing financing for him, preparing purchase paperwork etc. At that time he put $1000 down on his credit card toward the purchase and to take the truck off the market. This truck is on consignment with us, so at that time we told the seller of the truck that it was now sold as well. Then a week or 2 after that Mr ***** sent a wire transfer for an additional $4000 as the bank was requesting that for the loan. So yes a total of $5000. Then nearly a month later he says that he cant/wont go through with the deal that he had agreed to. So during that time, the seller believed that their truck was sold, AND we pulled the truck off the market and lost opportunity to sell it to numerous other people. We were holding up our end of the deal as agreed to, Mr. ***** has not.  Even after this, we offered him SEVERAL options that he didnt message in his inital message to you the BBB. We offered to him that he could go through with the purchase by signing his paperwork, then for NO CHARGE we would consign it for him and sell it in an effort for him to get his money back. We also offered him that we would put $2,500 on account for him here so that whenever the time was right for him to get a vehicle again, he would have that to apply to a new purchase. If it were the next day and he changed his mind this would be a different story and we would have issued refund no problem. What we cannot do is hold a vehicle for a month, lose out on other opportunities to sell it, holding costs, and have a seller think its sold and just unwind it as if nothing ever happened. We will still honor either of these options for him, and ultimately want him to be happy, but after that much time there is a cost that comes with that. 

      Customer Answer

      Date: 09/23/2024

       I am rejecting this response because:

      I have credit card receipt for ******* dollars on 8/17/24 and a wire transfer receipt from 8/23/24 certainly not a month apart I have emails from the company that can show when the documents were sent I have paper work from fed ex that shipped on the 8/31/24and I had already notified the dealership I was no longer interested so now the company is misleading as to the time frame of events

    Unique Specialty & Classics, Inc. is NOT a BBB Accredited Business.

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