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Business Profile

Moving Companies

Kato Moving & Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Mankato Mayflower Movers for our move from ********* ** to *******. This is not against the actual movers that loaded and unloaded the furniture but against the listing rep that kept repeatedly running my debit card over and over again. I had specifically told her that this card which was mine was linked to my daughter's account because I had a higher withdrawal limit and told her specifically which days will work. Because of the constant running the card and we had it almost paid off but $755 and some cents, there was no money left in my daughter's account for the essentials in our new home. I am my daughter's SS payee and there are times that they require me to report for bank account balances, etc. We were supposed to receive the furniture on May 1 but did not receive it until May 5th with the mixup of the constant running of my card. Then she wanted me to use my card again to finish paying the service. It would have been less if they delivered everything as scheduled on the first, she could have called me and we could have discussed payment arrangements. I am also on SSD and have a fixed income. We got our stuff 4 days later but where there should have been money in my daughter's account there was none. Basically asking that the company eat the balance and call it paid in full for the inconvenience. We paid a little over $2000 in payments

    Business Response

    Date: 05/15/2024

    We apologize for the inconvenience caused by this incident.According to our contract for interstate moves, full payment is required before delivery. For credit card transactions, payments are processed at the corporate level, which was the case here. We regret any confusion this may have caused.Despite this, the shipment was delivered within the agreed timeframe. We apologize for any challenges this may have presented.

Kato Moving & Storage is NOT a BBB Accredited Business.

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