Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told in order to get my security deposit back of ******** after my one year lease was up-I had to clean the apartment and shampoo the carpet. I spent over three hours cleaning and shampooing the apartment. I pride myself in my cleaning skills and the apartment was SPOTLESS when I finished. ***************** deducted $160.00 for cleaning and $150.00 for shampooing the carpet and $24.41 for tax which equaled $334.41. I deserve the $334.42 which they deducted from my security deposit. Please help me get this amount. I did a imaculate job in cleaning and they did not have to send a cleaning crew in to clean it.

  Business Response

  Date: 01/19/2024

  Tenant moderately cleaned the unit upon departure and received the majority of the security deposit back ($990.59 of the original $1,325). $334.41 was charged by a cleaning company to finish what was an incomplete cleaning by the tenant. The cleaning charge was modest and fair for the work that needed to be done to finish cleaning the apartment.

  Customer Answer

  Date: 01/22/2024

   I am rejecting this response because:
  
  I did more than moderately clean the apartment. I spent three and one half hours shampooing and cleaning - it was immaculate when I finished! I washed all cupboards inside and out-I cleaned the refrigerator and microwave and stove inside and out-I cleaned the toilet, the tub, the shower and mopped all the floors. I also washed every blind on the window shades and wiped off all the mopboards. It was not moderately cleaned but a deep cleaning was done by me. It is the managers word against mine and she is taking advantage of me by not expressing the truth. Shame on her!!!

  Business Response

  Date: 01/28/2024

  The tenant is mistaken in thinking that there is an "advantage" to be had by keeping a portion of the security deposit for cleaning expenses. If the tenant, as in this case, leaves the unit in a less than move-in clean condition, we have to contract out for a cleaning company to come in and finish the job. Whatever the cleaning company charge amount is to us gets in turn billed to the tenant and we provide them the cleaning company's receipt. We don't have any financial benefit and in fact, having to contract a cleaning crew slows down our rental unit turn-around time. It is obviously best for us if no work needs to be done cleaning a unit so that we can quickly turn the rental unit around for the next tenant. Unfortunately, contracting a cleaning crew is sometimes a necessary event, as it was in this case, and we have to pass on the costs involved.