We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Building Trades Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Building Trades Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Building Trades Federal Credit Union has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Building Trades Federal Credit Union

      12080 73rd Ave N Maple Grove, MN 55369-5260

    • Building Trades Federal Credit Union

      9741 Lyndale Ave S Bloomington, MN 55420

    • Building Trades Federal Credit Union

      3353 North Rice Street Shoreview, MN 55126

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Building trades credit union has shady business practices. I started a job at Nordstrom and they keep flagging me at my new job. Recently they locked my card on Christmas eve, for 2 purchases, both under $40..They restricted and locked my card, for 3 days, with no email or text message. They refuse to admit the truth. I spoke to a supervisor named DAKOTA. Who argued with me and questioned me on a recurring payment for my website. She told me to go ahead and contact the better business bureau. They continue to deny my recurring website payment, even though I have the money. ****** kept asking me about my purchase that was suspicious, which is my website of 10 years. At work, I can't buy lunch with out the fear of being FLAGGED! The supervisor ******, also said it's not their fault and I need to call their 3rd party system to fix the problem myself! At the same time saying there is no problem. I'm exhausted and exasperated. Please help! I want my card to stop being flagged for my own purchases, including my long time recurring purchases. Once flagged, I cannot use my card for days, with no explanation or contact from ***. This has happened 4 tines now. When, I call they always tell me everything is fine. It takes days for them to tell me that my card is restricted. The *** 3rd party system is an AI SYSTEM. It also activated my new card while in TRANSIT! I've had problems with this card ever since. No one is offering to fix it for me! Why?! Is this legal?

    Building Trades Federal Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.