Reviews

This profile includes reviews for TopLine Financial Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TopLine Financial Credit Union has 10 locations, listed below.

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  TopLine Financial Credit Union

  9353 Jefferson Hwy Maple Grove, MN 55369-4240

  
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  TopLine Financial Credit Union

  4190 Vinewood Ln N Plymouth, MN 55442-1715

  
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  TopLine Financial Credit Union

  9790 Schreiber Terrace North Brooklyn Park, MN 55445-2669

  
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  TopLine Financial Credit Union

  1452 Lake St S Forest Lake, MN 55025-2621

  
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  TopLine Financial Credit Union

  11681 Theatre Dr N Champlin, MN 55316-2752

  

Review Details

• Review fromWilliam T

  Date: 02/05/2025

  5 stars

  William T

  Date: 02/05/2025

  Have been using Topline since about 2016. Wonderful staff and fast transactions with them. If I had a problem, they fix it right away. I’m loving the Plymouth Branch, and I plan on sticking with them for life. Good job everyone.
  

  TopLine Financial Credit Union

  Date: 02/10/2025

  Thank you ******* for your kind words and for being a member of the TopLine family for over 9 years. Our goal is to provide exceptional service and a positive experience with every member interaction. We appreciate the opportunity to serve you!

• Review fromStacy G

  Date: 11/22/2024

  1 star

  Stacy G

  Date: 11/22/2024

  I have my auto loan through them and what a huge mistake that is!!
  The customer service has been extremely poor from the start. Their online system and website do not work correctly and is not straight forward at all. I cannot even add a bank to make payments due to repeated screw ups from them and they refuse to take the correct steps on their end. I have never had this many problems with any other loan. Everyone there is incredibly incompetent. Avoid them at all costs.
  

  TopLine Financial Credit Union

  Date: 11/26/2024

  Hello *****,Thank you for sharing your concerns, TopLine Financial Credit Union values its members and your feedback. We strive to give our members the best experience and service possible. TopLine does offer alternative remote options in making your loan payment these include: online and mobile banking, establishing reoccurring electronic automatic payments from a TopLine account or another ******************** institution, setting up bill payment, or over the phone using your checking account and routing number. ********************'s Easy Loan Payment Methods are as *********************** Banking: Access and manage your TopLine accounts free online anytime. Complete transactions, pay your bills, sign up for account alerts and more. To get started, select the ************** Widget from your Dashboard.Automatic Payments: Have peace of mind that you won't miss your payment each month by setting up autopay. When you set up automatic payments, your payment is debited monthly from your checking or savings account at no cost. Please let us know if you would like to request an Automatic Payment Authorization Form ************ Bill ******** Schedule a one-time or recurring payments and never worry about missing a bill. Payments requested are automatically deducted from your TopLine checking account. Select the "Bill **** tab to get started. Sign Up today at ***************************************************************************************************** Debit Card or ACH ******** Access all your loans on one dashboard in TopLine's loan payment portal and make payments 24/7 using a debit card or your account and routing number. Please note: loan payments via debit card will be assessed a $10 service fee, however payments made with an account and routing number are not assessed a service fee. Mail: Make your check payable to TopLine Financial Credit Union. Please write your account number on your check. Payments can be mailed to: TopLine Financial Credit Union, ******************************************Over The Phone Via Member Care Center: To make a loan payment over the phone, please call us at ************. Please note: phone payments will be assessed a $10 service fee.For more information you can visit: ******************************************************** We would welcome the opportunity to personally assist you. Please contact us at ************ or via email at ****************************** for further support. Thank you for being a TopLine member, we appreciate your business.

• Review fromDan R

  Date: 03/07/2023

  1 star

  Dan R

  Date: 03/07/2023

  I got a car loan through them with a reference from metropolitan Ford. Worst banking mistake of my life. The only way I can make a payment is to come to the branch and pay cash. The closest branch is a 40 minute drive. It would be nice if the online payment system worked or they took debit cards over the phone, but that isn’t the case. Instead it takes a while before I have time to drive to the branch and sometimes on a Saturday I show up a couple minutes after the branch has shut down for the day. There is a worker there that likes to harass me whenever there is a late payment, Joe is his name and his supervisor is Anne. He is rude likes to start conversations off by sharing his opinions, give no solutions and then hangs up. One time even hung up just as I answered the phone. When he hangs up he reports it as me hanging up on him. His supervisor supports his gorilla tactics and his lack of customer care. Both should be fired in my opinion… I will say that since they like to share their opinions of calling me poor and full of excuses. The only bank that I know that doesn’t accept debit cards over the phone and has a broken online system. Thank you for the hassle and thank you for the harassment… please don’t ever call me again unless you have something positive to say.
  

  TopLine Financial Credit Union

  Date: 03/07/2023

  Dear **************,Thank you for sharing your concerns, TopLine Financial Credit Union values its members and your feedback. We strive to give our members the best experience and service possible. TopLine does offer alternative remote options in making your loan payment, rather than in-person at one of TopLines five branch locations, these include: through our online and mobile banking, establishing reoccurring electronic automatic payments from a TopLine account or another financial institution, setting up bill payment, or over the phone using your checking account and routing number. Additionally, we are part of the shared branching network, which allows you to visit another credit union closer to your location that is in the network to make your payment in-person; you can visit ********************************************************************** and input your location to identity another credit union (please note you will need to identify yourself as a TopLine Financial Credit Union member, provide your member account number and present a valid photo I.D.). We apologize for any inconvenience you have experienced. If you would like further assistance, please contact us at ************ or email ****************************** so that we can personally discuss your situation and help to resolve any outstanding questions. Your business is appreciated. Thank you for being a member-owner of TopLine.