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Business Profile

Plumber

Drain Works Plumbing, LLC

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/17/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired drain works because I was told by deans plumbing I had a broken pipe under my basement floor. ****** is a good guy personally crew is wonderful bunch of kids. Problem is work does not get completed. He never pulled any permits which the city of ******** crt said needed to be done. They replaced the pipe fine I asked if he knew of a good person to fix my heater he said we do that to. So for ****** they fixed the floor and fixed a crack in the main sewer line which was never quoted but I wasnt charged for either I failed the inspection from my home owners ins because he never finished the job basement still got wet until we this box that ***** in the moisture in the air when full of properly installed it released the water from the moisture into the drain had no heat until nov when my husband had to rig that to my kids had to get me space heaters fast forward till now Ive lost my homeowners in cant get another one because it cant pass city or house ins inspection due to them not wanting to come out I owe him ***** he still owes me to fix the equipment he bought and installed. Now its summer it has hit 90 4 times my oldest dog had a heat stroke because no air conditioning finally after 7 months I finally got a hold of his sister. Who got snotty with me telling me she left several messages no were left after I told her I keep copies of all my voicemails she said well maybe it wasnt you. She was supposed to to have him call me back right away still again no response. And since were going to get hot again if my dog dies this time hes not only going to be charged with not completing the job but the death and vet bills for my poor dog. I feel that since *** had no home owners ins for 6 months they owe me money since my dog got ill because new air conditioner was never brought over or installed I dont owe them ***** dollars

    Business Response

    Date: 06/17/2025

    Pretty disappointed to read this. ***** loved us when we were there. There is a permit on the furnace it is pulled under our sister company Modern plumbing and Heating. We did miss the water heater, it happens sometimes but have since pulled that. I know home owners doesnt drop anyone for not having a permit, home owners do their own work consistently with our permits. I am willing to contact them and resolve it if ***** wishes. $27,000 is a lot of money but that includes. Repairing her outside sewer, installing a new water heater, new furnace, new water softener, drainage pump and new tub/shower faucet.. We even broke up their floor in the basement and repaired a leak for free. I gave ***** a great deal and even offered to finance the remaining $3200. We have called and sent many invoices to ***** with no response until now. That is why the ** isnt operating. It would have been done and I dont have a problem doing it. The fact is weve been great to her and gave them a great deal and we enjoyed working with her but I need to be paid to finish the work. If she wants to have someone else come finish the work I will call it even and cancel what she owes us. 

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