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Business Profile

Wholesalers and Distributors

Herc-U-Lift Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

This profile includes complaints for Herc-U-Lift Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Herc-U-Lift Inc has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Herc-U-Lift Inc

      5655 Highway 12 Maple Plain, MN 55359-9401

    • Herc-U-Lift Inc

      PO Box 69 Maple Plain, MN 55359-0069

    • Herc-U-Lift Inc

      14 74th St E Williston, ND 58801-7346

    • Herc-U-Lift Inc

      4347 12th Ave N Fargo, ND 58102-2903

    • Herc-U-Lift Inc

      1308 NW 4th St Grand Rapids, MN 55744-2210

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted several times to get ahold of this company to schedule a pickup of the rental forklift. No one has called me back or emailed me back. I am not paying for this piece of equipment once my lease is done. They have a little over a month before that ends and I just want to return this piece of equipment or at the very least setup a pick up date that they can pick up their equipment.

      Business Response

      Date: 07/17/2023

      ************************,

      As Vice President of ***********, I sincerely apologize for the inconvenience and lack of contact. I received your note from BBB today and have connected with our sales, finance and rental (trucking) departments about your situation. According to our records, your lease is up early next month and I asked our sales representative and our finance teams to connect with you to ensure we are all on the same page regarding next steps. I will follow up with these teams to ensure we resolve this matter. If at any time you have questions or concerns, please feel free to connect with me directly at ************.  

      Customer Answer

      Date: 07/17/2023

       I am rejecting this response because:

      We were told when we initially signed up for the lease that we could get out of the lease at any time  minus the money we already paid. Heres 4 or more years have gone by with numerous calls and no response ever except to tell us we had to have the lease for 4 to 5 years and no option to refund some of our money and we were told today we should have just called! Are u kidding me??? So no, Im not happy with ur response. You willingly took our money never offered to at least try to make this right and make it seem like we made no effort? This is the worst company I have had to deal with. 

    Herc-U-Lift Inc is NOT a BBB Accredited Business.

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