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Business Profile

Storage

Marshall Mini Storage

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Marshall Mini Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Marshall Mini Storage has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/03/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged my debit card, my automatic payment is set for my discover card. Because they charged my debit card my rent bounced. I never authorized my debit card to be used for automatic payments. I would like my debit card to be removed from there system, and use the discover card that I agreed to going forward.

      Customer Answer

      Date: 11/06/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      I recently filled a complaint against marshal **** storage. She contacted me and resolved the problem. Please **** the complaint as closed/resolved.

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I discussed my intention to move out of the storage unit and said that I would be paying my past due bill in full. When I said I want to move out, they locked the door without warning. I now cannot move my belongings out preventing a new set of charges. I am asking them to remove the lock so that I can prevent an increase in charges and they are refusing. I can pay my bill at a later date. I have never missed a payment and am 22 days late. They had agreed that I had until June 1st to clean the unit to prevent more charges so I thought ********** much time but now they are saying "time is up and you will get more charges if we throw your belongings away and have to clean it".

    Marshall Mini Storage is NOT a BBB Accredited Business.

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