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Business Profile

Resort

PineCrest Resort & Campground

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charge a deposit of $450.00 for a cabin on my Discover card on June 6th and when I had to Cancel on June 21st for a reservation on the 26th I was told by ********* that she would rather send me a refund by check than credit my Discover card. I did not receive a check in the mail and contacted her by phone on June 28th she said she was at a baseball game and didn't know if she ever dealt with Discover card before. I reminded her that she had Charged my Discover card for a deposit and she then stated she would check to see if she still had my information on file. She would then credit my Discover card and I was to send the check back to her once I received it. I have not received a check and have not yet got a credit on my Discover card as of July 1st.

    Customer Answer

    Date: 07/05/2022

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did receive my refund back to my Discover Card.

PineCrest Resort & Campground is NOT a BBB Accredited Business.

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