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Business Profile

Closet Organizers

Closets By Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Closet Organizers.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 2024: $6,100 Worst experience weve ever had with a company/contractor. ****** came to install our closets and I was Shocked by his lack of experience and unprofessionalism. He immediately asked to use my bathroom upon arrival which was just rude and inappropriate. He put all of his tools on our entryway rug leaving behind debris and garbage. He stained our closet carpet with his air compressor. He claimed he didnt have a vacuum so left the mess for us to clean up. He left GIANT holes in our wall from carelessly ripping out our old shelves. He did not remove the shelving anchor Correctly so it not only left a hole but took huge slabs of dry wall out. Close to 10 of them as big as a hand and 50+ smaller ones. ***** the supervisor came out the next week to address these issues. He admitted this job was terrible and that the damage that had been done wasnt necessary. He stated it looks like the guy put his foot on your wall and just yanked the wire shelves out. ***** said hed attempt to fix the damage that was done, which he only partially did. He had to cut pieces of drywall to fit into our wall to fix it. Leaving the rest of the work for us. He brought a vacuum cleaner for our carpet, that initially he thought worked, but upon checking after he left, it was very much still there. ***** made extremely inappropriate and unprofessional comments while at my home such as I shouldnt even be here doing this, but I am.. Im probably going to get fired, but whatever, I dont need to work, my girlfriend just wants me to. The office is going to be mad at me for staying this long. He continued to ask us for tools and materials to get stuff done. He asked what else can I do for you guys? Clean your windows or vacuum your whole house? If you still have a problem, call corporate. I was absolutely appalled at the behavior of these two men in our home. I would NEVER recommend this company to anyone and Im completely devastated I paid for this.

    Business Response

    Date: 01/02/2025

    This client is not one of ours. They are from ********* and are not in our database. PLEASE REMOVE FROM OUR BBB PROFILE.

    Customer Answer

    Date: 01/02/2025

    Closets by design 

    13070 MN-55 W
    ***********, **  55441
    *************

     

    *****************

  • Initial Complaint

    Date:08/27/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We provided our cabinet pull measurements to closets by design with plenty of time to spare as they requested, but they still drilled the holes incorrectly. They promised to come back with the correct sized pulls and that was over 5 weeks ago. Since then, they dont return my calls as they say they will or follow through on their words. We just want them to finish the job we paid them for as they promised they would. Very disappointed with their service - I dont know many companies who wont fix an error they make and then avoid their customers after taking their money.

Closets By Design is NOT a BBB Accredited Business.

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