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Business Profile

Containerized Freight Services

MN Global Logistics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Containerized Freight Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting in Sept 2023, I starting the process of getting a refund for a product I had purchased from a lady in ****** that was supposedly lost in transit. I was asked to pay all sorts of tariffs, port fees and other fees for delivery, inspections, certificates, etc. I was told these were all refundable upon the delivery. The product I purchased was close to $3,000. After months of getting the run around, I was told the package was lost. I now had to file for a refund with the shipper, MN Global Logistics. This refund of mine ended up being over $23,000 after all of the fees I was charged. I was told if I didn't pay them, I would not only not get my package, I would not get any sort of refund of those fees. Forwarding to April of 2025, I have been charged another $31,000 in all sorts of fees to get the refund. The refund check i have been waiting for is about $54,000. I was told it was sent to me, lost somehow, sent again after repaying hundreds in fees and then sorry, it wasn't sent, but will be withing a day or two. I have been asking for tracking of this check and am now being ghosted by everyone from invoicing, to payments, up to the CEO, ********* ******. No One will respond to my pleas for help in getting this refund check. i do not know what else to do. I have about 1000 emails of correspondence of proof of all conversations of all those involved. I just cannot upload them due to size. I can email them separately though, if needed.

MN Global Logistics is NOT a BBB Accredited Business.

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