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Business Profile

Credit Card Merchant Services

MSC Merchant Service Center, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Merchant Services.

Complaints

This profile includes complaints for MSC Merchant Service Center, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 153 total complaints in the last 3 years.
    • 41 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i just signed up with this cc merchant who contacted me claiming they could save me money on fees. they did a statement comparison of my previous merchant, and on paper, it looked like they could save me a few hundred dollars monthly. Since then, I have not received one single deposit to my account from any of the cc that i have ran this week. it was suppossed to be next day funding. i keep being told that i will receive it the following day, but i have not. today they said for sure monday. *** is going on?! am i being scammed?! i ran 9 transactions in three days, and not one has been deposited into my account! then they had me delete two transactions from the credit card machine and said they were going to re run them on their side because i had rejected them. also, they said they were invalid. if they were invalid, how were they approved?! no one has been able to give me an answer and i keep getting the run around!

      Business Response

      Date: 06/30/2025

      Thank you. This is **** *******, Sales Manager. I have just confirmed that $1,205.77 was deposited into your account on June 27. Please check your bank deposits. The remaining two transactions of $75 and $85 were handled as follows:

      On Friday, **** took an overtime call with you regarding a batch error caused by a card range issue and invalid card numbers on two sales they processed. He was able to batch out the other transactions successfully, except for the two that encountered errorsone for $75 with a card ending in 9944, and another for $85 with a card ending in 3897. These two transactions were deleted by a **** technician. According to ****, a "card range error" typically indicates that the payment processor (e.g., a bank or credit card network) is unable to verify the card details. This could be due to incorrect card information, a faulty card, or an issue with the payment system or type or the customer did not authorize the transaction
      **** advised to contact the customer to verify the card number or confirm whether an international card was used. However, the merchant declined to do so, citing concerns about the inconvenience to the customer.
      **** offered to attempt reprocessing the sales on our end through our gateway this week, but he noted that success is not guaranteed since it would involve using the same card information from the original transactions. He is currently waiting for the new VAR sheet, paysafe took to long to provide us with var sheets but once the gateway setup is complete, he will proceed with reprocessing.
      Additionally, the merchant claimed the two sales in question were approved and so Jakes request if she could send us the receipt, however she said she cannot find the original receipt and sent us batch settlement reports instead.

      We value your business are are sorry for the inconvenience. Thank you.

      Customer Answer

      Date: 07/07/2025

       I am rejecting this response because:

      I would like to respond to your explanation in the same order you presented . first and foremost, 1205 77 was deposited into my account on June 27 a week after my initial batch (was supposed to be next day funding). it was short 75 and $85. You claim that the credit cards for 75 and 85 were invalid card numbers Yet I have approval receipt receipts with approval codes and you did deposit one of the two transactions for $85 into my account which leaves one transaction of $75 unaccounted for . when I reached out to *** about this he stated to me to send a receipt and that I would get reimbursed I sent the receipt and now he is saying that because it was entered manually, it was an invalid card number. My question is how is a card number invalid when it was approved with an approval code if these are the types of issues that Im having the first week I no longer want to do business with this company if youre going to try to get out of paying out batches . Those two transactions were not deleted by an SYS technician. **** ******* asked me to delete them, which was very suspicious to me. Why would a technician asked me to delete batch transactions? The card was not incorrect. It was not faulty and there was no issue with the payment system and the customer did not reject the transaction because I wouldve been charged a charge back from my bank.  so all your theories go out the window. Youve also stated that I did not want to inconvenience the customer. that is also untrue. Card transaction for the $85 as per *** was an invalid card number. He sent me a screenshot citing invalid card number when I sent him the approval receipt for the transaction. He then cited that the number may have been wrong. . cannot find the original receipt is totally false. 

      Business Response

      Date: 07/10/2025

      Thank you. I am sorry to hear that you were unhappy with our technician deleting your customers invalid card number in an attempt to successfully process the transaction. As you said, our technician showed you the screenshot that the card number was invalid. The bank cannot reimburse a merchant who incorrectly takes a card number. Please contact your customer and get the correct card number. Then you will be able to run it. Or arrange alternate payment with that customer. Thank you.

      Customer Answer

      Date: 07/10/2025

       I am rejecting this response because:

      And I provided an approval receipt with an approval code in the form of a screenshot. I was still told that it was invalid after providing an approval receipt from your machine. Your tech provided a screen shot of a number manually entered. Maybe he typed it wrong. But lets just say for arguments sake, that you are right about the number being typed in incorrectly. Why would your cc card machine process and approve a transaction with an invalid number instead of declining it and citing invalid card number?! Either way, thats a big red flag! So no thank you! Ive already requested three different times to process the cancellation of this account. Again, close my account, I no longer wish to do business with your company!

      Business Response

      Date: 07/11/2025

      Thank you. I will have our customer care team contact you today to discuss the cancellation options. Thank you.

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep charging extra fees. $225 in Inactivity fees, card brand fee, etc. The account has activity each month. They claim they have no idea why the charges appear. They promise to issue a statement credit each month. No credit, just another incorrect charge that keeps adding up. ******* **** is the only person they will let me talk to. She lies about everything! She is the one who repeatedly tells me each month "I will issue a credit for the false charges charged". She does not!

      Business Response

      Date: 04/08/2025

      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you have experienced.

      We have investigated this issue and ******** **** has already processed the necessary refund to your account.

      Please be assured that we are committed to ensuring the accuracy of your account and providing you with the best possible service.

      Should you have any further questions or require additional clarification, please do not hesitate to contact us directly. We will be happy to assist you.

      Thank you for your patience and understanding.

    MSC Merchant Service Center, LLC is NOT a BBB Accredited Business.

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