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Business Profile

Exercise Programs

YMCA of the North

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for YMCA of the North's headquarters and its corporate-owned locations. To view all corporate locations, see

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YMCA of the North has 2 locations, listed below.

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    • YMCA of the North

      651 Nicollet Mall Ste 500 Minneapolis, MN 55402-1609

    • YMCA of the North

      2125 E Hennepin Ave Minneapolis, MN 55413-1766

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I joined the **** membership on March of 2023, they were offering a promotion (month of June free if a member went to the **** five times during the month of April). I went to the **** five times during April. I called the **** at the end of April to make sure requirements were met to receive the promotion. I was told that I only went three times. I knew I went five times and told her the locations and I was told that the locations had to be within the YMCA of the North in order to get the promotion. I was never told that information when I joined. So I asked her if they could still honor the promotion. She told me they would look into it and contact me when they would find out. I told her that I would go ahead and cancel because I didnt know how long it would take to get the result and wasnt happy about it (I found out later that they emailed me on May 30th that they honored the promotion, it took them one month). My life went on without stepping into **** thinking that I canceled the membership. Three months later, I was looking at my credit card statement and there were charges made by the **** in the amount of $47.45 for **** July and August, totaling $142.35. I called the **** and I was told that they would look into it. I received an email saying After searching our files we have determined that we have not received a termination request from you. I was told that they listened to the phone conversation and there was no mention of cancellation. I emailed them asking for the transcript of the phone conversation, but I never got the response back from them. The **** said I didnt cancel. I know I did cancel. From May to August, I did not step into the ****, not even once. I would like the **** to be reasonable. I have had nothing but great experiences with them in the past before this incident and this experience was a shock to me. I would like BBB to help me resolve this issue with them and help me get the refund.

      Business Response

      Date: 11/28/2023

      Hello,

       

      There was a staff error on our side. We typically require written notice to cancel, but there was a phone conversation where it was requested but not properly addressed. ***** did do a chargeback for the amount in question, which we will not be disputing. We will remove any associated balances and return her account to good standing. We will also be reaching out to ***** to relay this information to her. 

    • Initial Complaint

      Date:09/09/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I have been a **** member since 2018 and rejoined again in 2021 through the corporate wellness program, which includes a 15 dollar credit for the next months membership when the member visits 6x a month. However, I recently took a short break from membership and when I decided to re-enroll, I realized that since I re-enrolled in 2021, I did not receive this discount.After speaking with my home branch, the person I spoke to confirmed that I did meet the requirements to get that discount as the corporate wellness discount was on my account and he verified that I visited at least 6 times a month.This amounts to excess charges in the hundreds as this occurred from 2021 to recently. I am asking for this to be refunded back to my credit card. I was told by my the home branch that a form would be submitted for me to get my refund but my attempts to follow up and voicemails have gone answered. Id appreciate if someone can help me resolve this matter. Thank you.

      Business Response

      Date: 10/11/2023

      Thank you for bringing this to our attention.  Your information will be given to our *********************** team to review.  They will reach out to you directly with any questions as they work to reconcile your account.  Please reach out at ************ and ask for *********************** if you have additional questions or concerns.

      Customer Answer

      Date: 10/11/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    YMCA of the North is NOT a BBB Accredited Business.

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