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Business Profile

Food Manufacturers

General Mills, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Manufacturers.

Complaints

This profile includes complaints for General Mills, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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General Mills, Inc has 11 locations, listed below.

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       I am rejecting this response because:
      This is not the first time its happened. The business should be held accountable. This has happened 3-4 times from different retailers. There is an issues with the food or packaging! Your representative literally told me its not harmful for my dog to eat the maggots!  This is absurd. 

      Business Response

      Date: 05/07/2025

      Although we haven't had any reported batch issues, we want our consumers to have a positive experience. Our satisfaction guarantee is handled through the retailer. A representative will be in contact with you for additional information, to see if we can help facilitate a refund or exchange through the retailer you purchased the product from.

      Business Response

      Date: 05/19/2025

      Thank you for reaching out, after reviewing our records we see that we resolved your complaint on May 8th 2025.

      Customer Answer

      Date: 05/19/2025

       Better Business Bureau:

       

      its important to note the issues with maggots and moths in the dog food  Blue Buffalo was kind but places all the blame on the merchants. However its happened with 3 different suppliers so Im not sure the merchant is to blame.

      I did get a refund from the store and blue buffalo sent an apology letter and a little bag of treats which was nice. 

      Ill no longer use their food or recommend it. 


    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two cans of Progresso Italian **************** soup. I prepared one of the cans and when I put the first bite in my mouth it was rancid. I immediately spit it out. A couple of hours later, I got very nauseous (I did not vomit) and the nausea lasted a few hours. I called the customer service number on the can and spoke with someone who said his name was ***. He seemed nonchalant and did not appear to care that their food made me sick (nauseous). He offered to refund (or send a coupon) of one of the two cans of soup (because I only opened one of the two cans I purchased. It seemed to me, I would need to open the other can, eat it and get a full-on case of food poisoning before General Mills would refund (or send coupons) for the second can of soup. I requested (several times to speak with a supervisor) and he refused. He seemed unable to grasp that I wanted to discuss my issues with a supervisor rather than someone at his level. As I stated he refused. I am not opening this second can, the *** may wish to have it). I wanted to work in good faith with the company's representatives, but it appears that the company allows their call center representatives to determine company policy and if the customer does not like it they get NOTHING!!!!!

      Business Response

      Date: 02/13/2025

      Hi ******,
      We sincerely apologize for your experience. Ensuring food safety and consumer satisfaction is our top priority. Upon reviewing your case, we see that our Consumer Care Representative initially arranged for a certificate to be mailed to you. However, we understand that you would prefer a refund instead. We will process a refund check to be sent to your mailing address on file, which you should receive within 7-10 business days.


      Once again, we apologize for the inconvenience and appreciate your patience.

    • Initial Complaint

      Date:01/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have ****** two boxes of ***** rocker cake mix and they both didn't have the correct grams per box. I know this because I only bake half a box at a time and weight the mix. I contacted they last time it happened and they never contacted me back. They are gripping the people whole buy there product. there should be 375 gram per box and there have only been 200 gram per box. all I was asking for is my money back for these two boxs and I will never brought there cake mixes boxes again. current box UPC #********** lot 04oct2025 gl 06:11 3 super moist cake mix vanilla

      Business Response

      Date: 01/13/2025

      Hi ***,
      We sincerely apologize for the frustration this situation has caused you. A General Mills Consumer Care representative will be reaching out to you soon to further review and work toward resolving your concern.

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chex Mix purchased at ******* on 7-17-2024 tastes like salty cardboard. It made me gag and couldn't swallow the food without lots of liquids. After eating a small amount I had gas the rest of the day.

      Business Response

      Date: 08/07/2024

      Hi *****,

      Thank you for reaching out. After reviewing our records, we show that your concern was resolved via our contact center on 8/6/2024. 

      Thank you.

    General Mills, Inc is NOT a BBB Accredited Business.

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