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Business Profile

Garbage Removal

Aspen Waste Systems of MN
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aspen Waste Management sent out a postcard stating that garbage service would receive the 6 months free and then pay $14.99. They delivered the container on June 15, 2022. I called to clarify the agreement and the costs were well above what was stated on the cards. The card does not mention that the 6 months would lock me into a 2 year contract. It also did not state that there were additional fees such as taxes and fuel costs that would fluctuate. Instead it implies that the cost listed is the fixed cost of services. I called them less than 24 hours after the container was delivered and spoke with two people. The first person disconnected me. The second personal ******* (spelling?) stated that he also believed the card was misleading and he understood why I thought i would be the first 6 months is free. He shared that he would cancel the service and apologized for the misunderstanding. He shared that other customers called in because they were confused about this as well. After, I got off of the phone with him, a woman called me back and said she had spoken with her manager and the manager said I would be charged $84.00 for the cancellation. I told her that the I just spoke with someone who said it was canceled. I spoke with ****** at 1:07 pm who tells me that her boss ***** will give me a call back because they are busy at lunch hour.

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