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Business Profile

Government Offices

Richfield City Offices

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our company leased a property where we made payments to the City of Richfield for water usage. Our lease ended on May 31, 2022. Prior to the end of our lease, we made all necessary arrangements with the City to close our account and forward billing to the landlord following our move out of the space.On 7/31/2023 we were sent a bill for $530.93 indicating the amount would be paid with AutoPay on 8/3/2023. I called the city to make sure our auto pay was turned off and to make sure we weren't charged, as it was billed to us in error, having not been in the property for over a year and our account should have been canceled.The amount was still auto-drafted from our bank account on 8/3/2023, even with assurances our auto pay would be canceled. I called to get a refund, and they said they would process the refund in 2-3 weeks.As of 10/26/2023, I have been communicating with the city utility billing department regularly and they still have not refunded the money they took from our bank account.

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