Business Profile

Health and Wellness

Allina Health Systems

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Complaints

This profile includes complaints for Allina Health Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

51 total complaints in the last 3 years.
18 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've always experienced issues when I establish care with Allina but over the past two months I've had my HIPAA rights violated by a supervisor at the clinic in *************** and I keep getting disrespected I've reached out to insurance and filed multiple grievances I also reached out to the hospital grievance complaint line and filed multiple grievance all my issues I've been having have been documented through my insurance and the hospital and I'm still being disrespected every time I go to the doctors and I don't appreciate how they conduct business it becomes too much with my mental health and my physical health to the point where I go months or sometimes years without going to the doctor's office because I just can't take the stress that it causes every time I go there I've told my doctors I don't feel comfortable taking certain medications and they don't care nor do they take my health concerns seriously.
Business Response
Date: 06/25/2025
Hello Francisco,

This is to advise you that I provided a written response to
the patient's concerns in a letter being mailed to her today. Because we do not
have an authorization for release of information to the BBB, our detailed
response has been provided to only the patient at this time. If you or Ms. Taylor
have any questions, please feel free to contact me at 612-262-3661.
Sincerely,
Jeremy Snyder
Allina Health
Initial Complaint
Date:04/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had already filed a compliant related to this and was told that this would be resolved and it's only gotten worse. I live right next to the entrance of the Allina employee parking ramp. At all hours of the day and night, people blast their music like they're hosting a concert while pulling into the employee ramp. I've tried contacting Allina multiple ways over a couple years now to no avail. Please provide evidence that you will be resolving this matter because nothing has been done since I last filed a compliant (over a month ago).
Business Response
Date: 05/07/2025
Dear Mr. *********************** sincerely thank you for bringing this matter to our attention. Allina Health strives to be an integral part of the community,including in the area surrounding Abbott Northwestern Hospital. We have brought these concerns to the appropriate leadership at Abbott Northwestern Hospital. As you know per your conversation with leadership, they are taking these concerns very seriously and are taking steps to address them with staff. Once again,thank you for bringing this to our attention so we may continue to best serve the community in which we reside.

Sincerely,
***** *.
Allina Health
Customer Answer
Date: 05/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be in contact with leadership regarding resolution. I really appreciate Allina's willingness to bring peace and quiet to the surrounding community.
Thank you,
******* ************
Initial Complaint
Date:03/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I live behind Children's Hospital and the Allina/Children's employee parking ramp on E 25th St. I have reached out multiple times now to ********************************* to nearly no reply. From as early as 5am and as late as 11pm, my house will literally shake from inconsiderate employees that decide to blast their music on their music while driving in (or out of) the ramp or those that park on the street. Occasionally, this will also be accompanied by the roar of motorcycles. Now, a couple questions you may ask?1 - How do I know that these are employees? Either they are parking on the street, or they are coming out of their car in scrubs. There's even one who has ** in their vanity plate. By the way, those parking on the street is just rude, given that patients and those that live here often find it difficult to find parking on the street.2 - Who have you reached out to? I've reached out to every single email address on Allina's & Children's Hospital website, as well as potential email addresses for leaders. I've only received one reply from a Children's Hospital email address and they said they would send to leadership.With the warm weather coming, people tending to roll down their window, and the geopolitical environment lately generally favoring oneself, I am asking that leadership and the staff take action. I'm requesting that staff be considerate of those living in the neighborhoods they work (simply turn down music when in neighborhoods). Where I work, if we were caught violating this, whether by leadership or security, it would result in termination. Some people need reminders. This is communicated regularly, at least semi-annually, by property management.
Business Response
Date: 03/17/2025
Dear Mr. *********************** sincerely thank you for bringing this matter to our attention. Allina Health strives to be an integral part of the community,including in the area surrounding Abbott Northwestern Hospital. We have brought these concerns to the appropriate leadership at Abbott Northwestern Hospital.Please know that the leadership is taking these concerns very seriously and are taking steps to address them with staff. Once again, thank you for bringing this to our attention so we may continue to best serve the community in which we reside.

Sincerely,
***** *.
Allina Health
Customer Answer
Date: 03/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:02/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was at one Atlanta house hospital last night with just pressure that had been going on all day and like I expected them to be very rude to me I kept on asking to see a doctor I'm pretty like this all the time while he's waiting they closed my doors and refused to open it up again and so when I try to get up to open the door I fell and when I finally got somebody's attention they actually didn't do anything on my back was breaking feeling my nurse where I live said they should have had X-rays taken through the fall also my back of my left knee has been hurting and when I said I'm a vulnerable adult they didn't act like they didn't give a s*** about me you know this is continually being going on and needs to stop at me go far farther if I have to my doctor lunch time somebody just happened ***** **** got after the emergency room crew and United hospital and you know with that they are really they were I was unfortunately they didn't think I was such a big person I told them back then my CEO of United hospital ****** Dr ****** actually no knew me if you didn't remember me I would have all I had with adventures my parents and grandparents we lived about a block from his house I had been at his house all the time so there's just lucky they feel like I'm a piece of trash I need something done
Business Response
Date: 02/18/2025
Dear ***** *.,
Mrs. ******** ******* concerns have been brought to the attention of the appropriate leaders at Allina Health, who are actively working toward a resolution. We are not able to share any details of this without necessary written authorization for release of information to the BBB. Meanwhile, Mrs. ***** may contact ****************** Liaison at ************ to discuss her concerns.
Sincerely,
******* *.
Allina Health
Initial Complaint
Date:02/14/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec. 20, 2024, I received an RSV vaccination and my provider said that they were taking care to make sure they were selecting the correct one based on my medical history. This should have been fully covered under the ***. However, I received a bill around Jan. 26, 2025, for $623.10. Eventually, I was informed by my insurance provider, **********************, that my provider gave me a vaccine that is ONLY for people over 60 years of age, which I am not. Therefore, **** consider it "experimental" and refuse to cover it. This was clearly provider error and I should not be liable for these charges.
Business Response
Date: 02/25/2025
Dear ***** *.,

This is to advise you that I provided a written response to the patient's concerns in a letter being mailed to her today. Because we do not have an authorization for release of information to the BBB, our detailed response has been provided to only the patient at this time. If you or Ms. ******* have any questions, please feel free to contact me at ************.

Sincerely,
******* *.
Allina Health
Customer Answer
Date: 02/25/2025
I am rejecting this response because: I will authorize BBB access to the information needed for this complaint. However, Allina "does not have a process" that allows me to do that. Also, there rationale is a regurgitation of what they've already told me and does not address the issue that Allina provided the WRONG vaccination and wants me to pay for their error.

Business Response
Date: 03/05/2025
Dear ***** *.,

We mailed our written response to Ms. ******* on February 25, 2025. We understand that she does feel like her previous attempts went unheard. Our letter was mailed to her via the **************************** (****) on February 25, 2025 and she responded to the BBB complaint on February 26, 2025, which we feel doesnt allow time for her to receive out response and read the actions Allina Health has taken to resolve this issue. Additionally, I did attempt to call Ms. ******* twice to advise her of these changes after February 26, 2025 so she did not have to wait for **** to deliver the letter. Unfortunately, I was unable to reach her and the calls have not been returned.

Sincerely,
******* *.
Allina Health
Initial Complaint
Date:01/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There have been several issues from incorrect Rx amounts to simply not updating the chart with changes to medication. The **** ***** called on Dec 12th to tell me the ** was not in that day and that we had to reschedule my appointment 5 weeks out in the end of January. I told her that didn't work and I would need to seek new care if they couldn't reschedule within the week. She said that was all that she could do. The day of the appointment, the ** called and didn't know why our appointment had been removed from the schedule but I did not have my phone with me and called Allina Patient Health on Dec 16th to discuss the problems I have been having with this location. The guy took notes and said he would send this to the manager to review and contact me. I followed up with Allina Patient Health on Dec 20th again since no call had been made and discussed my problems again with a new person who didn't have any notes from the previous call so i spent another 20 minutes detailing the mishandling of the appointment and wrong Rx that still have not been corrected. it is now Jan 1st and still not have been contacted by anyone in management but I received a bill for the canceled appointment which is ridiculous. I don't know how there can be such bad communication within a medical facility. And much of the communication problems stem from the problem of not being able to talk with any clinic personnel and the fact that you only get redirected to their patent health advisors who just relay messages to the facility. I need someone to reach out to me and get this straightened out. I have already voiced these issues on ****** and its disappointing that I need to go as far as a BBB complaint to discuss with someone in management. This complaint is regarding Allina Health ********************************************************************************************************************************
Business Response
Date: 01/09/2025
Dear ***** *.,

Mr. ****s concerns have been brought to the attention of the appropriate leaders at Allina Health, who are actively working toward a resolution. We are not able to share any details of this without necessary written authorization for release of information to the BBB. Meanwhile, Mr. **** may contact Supervisor ***** at ************ with any questions or if further assistance is needed.
Sincerely,
***** *.
Allina Health
Customer Answer
Date: 01/09/2025
I am rejecting this response because:
The number you provided is a fax number, what good does that do?
***** did call me but there is no way to reach back out to her. I'm dealing with relaying messages through a customer service number.
IS this really how ***** wants their business to run? This is the same problem where I left 2 messages mid December and haven't heard back from management until today, to which I can not return the call.

Business Response
Date: 01/10/2025
Dear ***** *.,

We apologize for any confusion as some of the numbers were inadvertently switched. The number to reach Supervisor ***** is at ************.

Sincerely,
***** M
Allina Health
Customer Answer
Date: 01/21/2025
I am rejecting this response because:

I spoke to ***** the day of the last response. She said she would follow up later that week and told me what action she took but it did not feel like she listened to what I had to say. Ultimately she did not follow up, and the clinic followed up with me today but had no idea of the issues I had experienced. They were not prepared to reschedule an appointment with the ** and instead wanted me to come in and take blood pressure measurements which i provided them 3 weeks ago. There continues to be a lot of disconnect within the clinic, they did call me back and tried to schedule me 2 months out. I reminded them that they canceled my previous appointment 2 days before my appointment.
I would not recommend the ********************************** and I question that ***** did anything to improve problems at this clinic. This feels like an uphill battle to try to continue to see the ** *** I like but the supporting staff cant seem to follow through.
Initial Complaint
Date:12/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Saw a physicians assistant in 9/2024 for a ten minute online visit. Was billed $288. Filed an ethics complaint and spoke with someone briefly about it who was rude and unhelpful. Defensive right out of the gate. I asked her to please send a prior auth so the visit was covered and she refused. I unfortunately can no longer access the email exchange. In fact when I go into my chart there are literally no messages at all.I asked to please send a prior auth explaining my insurance said they may cover it if Allina would please do that. I also asked for a reduction in the bill since $288 is unacceptable for ten minutes of online time with a person. The person I spoke with after filing an ethics complaint made excuses and would not work with **** am asking for Allina to please ask ****** for a prior auth to see if they'll cover it. If this keeps going too much time will be wasted.Very rude staff. Clearly needs to do so some other type of work.
Business Response
Date: 01/06/2025
Dear ***** *.,

This is to advise you that I had called Ms. **** on Friday January 3, 2025, and left a message in response her concerns. Because we do not have an authorization for release of information to the BBB, our detailed response is provided to only the patient. If you or Ms. **** have any questions,please feel free to contact me at ************.

Sincerely,
******* *.
Allina Health
Customer Answer
Date: 01/06/2025
I am rejecting this response because:
I am not asking for Allina to call me. I am asking for them to please submit an authorization to my insurance to get the session covered. I don't care to talk to anyone on the phone and have them argue with me.
I cannot get into any written correpondence online any longer. Furthermore any private messages so far have been extremely unhelpful and the person was very rude and argued.
Please send a prior auth for the session in Sept 2024. That is all I'm asking for. NOT a conversation on the phone which will NOT be productive. If you are not willing to do that than this matter will not be resolved and you will not be paid. Threats to send it to collections will lead nowhere.
Juli

Business Response
Date: 01/10/2025
Dear ***** *.,

This is to advise you that I provided a written response to the patient's concerns in a letter being mailed to her today. Because we do not have an authorization for release of information to the BBB, our detailed response has been provided to only the patient at this time. If you or Ms.Tein have any questions, please feel free to contact me at ************.

Sincerely,
******* *.
Allina Health
Customer Answer
Date: 01/13/2025
I am rejecting this response because:
While I respect that Allina is trying to honor my privacy all it takes is a "yes" we will do what you are asking (send a prior auth request to see if Medica will pay for this) or "no" we will not.
Doubtful the letter will be helpful. Very frustrating how slowly and poorly Allina has handled this. I see the ****** and Yelp reviews for the **** Rapids site and Allina in general are exceedingly poor. I see why. I will not bother using them ever again and will discourage friends and family to use them as well. Too many other clinics in network that are much more proactive and work with me. ****** learned.
Initial Complaint
Date:12/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am under the ************ and ********************** of Dr. ******** ************* at the ********, **, Allilna Health Clinic.However, I recently moved in August to ******, **, but remained under her care. An Appointment was setup for a meeting with her on November 29, 2024. I had made other plans to see her and do other personal business in ******** for that day. I was informed that morning she would not be in and I couldn't change my plans, so I didn't see her.I was also expecting to have her sign paperwork to have blood work done for the Minneapolis Clinic of Neurology, whom I have been under their care since moving. I eventually went through many other conversations etc. and had the necessary Lab work done in *********, **, at their Allina Clinic Also, I needed a refill on my Lomaria Prescription for my ***************** I WAN* *O REMAIN UNDER *********** IN WEIGH* MGM* and still need to successfully connect with a Provider in the **********, **, area who will take over my ************ and work with Dr. * on my weight loss. On December 6, 2024, Dr. * okayed a 90 pill refill and sent it to the ********* in ********, **. *his never got picked up by me. I have changed my pharmacy to **********, **, *********, back in August. Also, I have tried NUMEROUS WAYS (gone online, called Shakopee Appointment Desk, text and stopped into the Shakopee Clinic) to get in touch with Dr. * and her care team BU* WI*HOU* SUCCESS. I NEED *O MAKE AN APP* to see her. Lastly, since moving I had ************** but they cancelled it because I moved from ************ in ** to *********** in **. As of 9-1-2024, I have been covered by Humana. However, I once again had to switch insurance plans, due to something out of my control between Humana and Allina Health. As of 1-1-2025, I wil be covered by a **************** Plan. Can someone who works with Allina Personal Accts, PLEASE HELP ME get this all straightened out and get me in touch with Dr. *?
Business Response
Date: 12/30/2024
Dear ***** *.,

Ms.****** concerns have been brought to the attention of the appropriate leaders at Allina Health, who are actively working toward a resolution. We are not able to share any details of this without necessary written authorization for release of information to the BBB. Meanwhile, Ms. ****** may contact Clinic Supervisor **** at ************ with any questions or if further assistance is needed.

Sincerely,
***** *.
Allina Health
Customer Answer
Date: 12/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:11/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date and time, November 18th 5pm Rights initially violated on site by security forcibly taking my cell phone, namely security guard *****. Lead security guard **********, who literally detained me, with 4 other on site security guards, against my will and confiscated my property. I was then put into cuffs against my will at 5:02 pm and I was not released until about 630. No formal documentation was given or showed to me. ******* rights were not read to me and I was not allowed to leave. I finally was given my phone back and it was broken I also will need medical treatment for the injury's I sustained at the hands of security
Business Response
Date: 11/26/2024
Dear ***** *.,
Mr. *********** concerns have been brought to the attention of the appropriate leaders at Allina Health, who are actively working toward a resolution. We are not able to share any details of this without necessary written authorization for release of information to the BBB. Meanwhile, Mr. ******** may contact Security Supervisor ***** at ************.
Sincerely,
***** M
Allina Health
Customer Answer
Date: 12/03/2024
I am rejecting this response because:

I have not gotten a call back or got in touch with anyone in regards to this matteer
Business Response
Date: 12/04/2024
Dear ***** *.,

Should Mr. ******** wish to discuss this matter further he may contact Security Supervisor ***** at ************ with any questions or if assistance is needed.
Sincerely,
***** M
Allina Health
Initial Complaint
Date:11/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My spouse was seen in the mental health unit this evening around 7pm and was released around 10pm, he was being seen by an in person therapist/psychiatrist who was extremely unconcerned and unhelpful. He told her (*******) that he didnt want to live and wouldnt mind not waking up and she said nothing. He told her other very concerning things which she was not receptive to. When he said he was there for help she told him do you want to be behind barred windows as well as other discouraging things until he went numb and decided it wasnt worth trying anymore to talk to her. He was sent home after this, after telling ******* that he didnt want to live anymore. Now he is home and not receiving the help he needs because of the poor excuse of so called professionals. I even told the person that called me for information about him that I am concerned he could hurt himself but clearly that system is a let down and a joke.
Business Response
Date: 11/19/2024
Dear ***** *.,

This is to advise you that St. ******* Hospital's ************ Liaison's has reached out to the patient by phone to discuss their concerns, however without authorization signed by the patient allowing release of protected health information, we cannot share any detail with the BBB. We invite the patient to contact the ***************** Hospital ************ Liaison at ************.
Sincerely,
***** M
Allina Health

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Allina Health Systems is NOT a BBB Accredited Business.