Complaints

This profile includes complaints for Associated Clinic of Psychology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Associated Clinic of Psychology has 10 locations, listed below.

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  Associated Clinic of Psychology

  4027 County Road 25 Minneapolis, MN 55416-2629

• 

  Associated Clinic of Psychology

  6200 Shingle Creek Pkwy Ste 350 Brooklyn Center, MN 55430-2155

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  Associated Clinic of Psychology

  450 Syndicate St N Ste 385 Saint Paul, MN 55104-4219

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  Associated Clinic of Psychology

  149 Thompson Ave E Ste 150 West Saint Paul, MN 55118-3238

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  Associated Clinic of Psychology

  6950 146th St W Ste 100 Apple Valley, MN 55124-8520

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early August I was set up with an appointment at Associate Clinic of Psychology. I was very clear with the agent when setting up an appointment with Associated that the issue I was facing was that I was not able to get a hold of my medications after a job change and that I needed to get them refilled and care re-established. A few days prior to my appointment they call to confirm it and I ask if there's any paperwork or if anything needs completed and I was told no.. But on the day of my appointment, I showed up and was immediately handed me a 10 page packet of paperwork.When it came time for the actual appointment, the first thing I was asked by ***** (the assigned person to handle my "case") is what I'm there for and to give a bit of a background. I said I'm out of my meds after having switched jobs unexpectedly and my former providers were not providing coverage for my medications. The reason for this happening involved telling ***** a fairly short but important background about my job history and medication history, and though I was brief as possible, I was repeatedly cut off and reminded of our "short" time together (Not even 5 minutes in to a 60 minutes appointment yet!). When I told her I needed my meds and she immediately came back with "we will not be filling meds as this was a 'Crisis appointment'"!This was literally the reason for scheduling an appointment with Associated in the first place. I specifically called her out on this and after a few minutes I left the building. In the end, I left 10 minutes in to a 60 minute appointment. There were no "services rendered". All of the "Work" that was done was on my end, talking and explaining what I had gone through. Niether Associated or ***** did anything whatsoever. They lied to me, I was tricked into coming in, and charged $200 for doing so.. I refuse to be charged for services that were not rendered from a clinic that did not care, lied, and follows horrible business practices.

  Business Response

  Date: 09/29/2023

  We are in receipt of the complaint from ******************  We did not know of this complaint until we received your letter dated 9/19/23.  Our Director of Operations, *****************************, has contacted ************** to discuss the matter.  At the time of this writing they have not yet connect after leaving voicemail messages on his phone.  Our intention is to review the complaint with ************** directly.  Because this is a mental health service we prefer to speak directly with the client.  We will ensure that ************** will not owe for this service.

  Thank you,

  *******************************

  Director of Human Resources