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Business Profile

Medical Service Organization

Be The Match (National Marrow Donor Program)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Service Organization.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/28/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this program (non-profit) I swabbed my cheek to send my DNA to their science ******* never got a response back whether I was eligible to donate what they were asking for to save patients lives (medically)

    Business Response

    Date: 05/02/2023

    Hi ****,

    Thank you for bringing this to our attention. My apologies for not knowing the details of how you received a swab kit (through signing up for a kit on our website or receiving one at an event with a swab table). Once you swab your cheek and send in the sample, our lab begins processing your sample for the markers needed to match to a searching patient. Your sample is stored until if/when it is flagged as a match for a searching patient. At that time, you would be contacted to ask if you would still be willing to be a donor.

    Additionally, you may receive periodic messages via email or text, if you have signed up through either of those systems, keeping you updated on NMDP/Be The Match activities and once per year you should receive a message to confirm that you are still interested in donating your blood stem cells. 

    If you would like to confirm that you have joined our registry via your swab, please call 1-800-MARROW-2 ***************).

    Finally, for additional information, I would like to provide this website on the how and why of NMDP/Be The Match, as well as an FAQ page: **********************************************************************************

Be The Match (National Marrow Donor Program) is NOT a BBB Accredited Business.

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