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Business Profile

Medical Technology

Office Ally

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Technology.

Complaints

This profile includes complaints for Office Ally's headquarters and its corporate-owned locations. To view all corporate locations, see

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Office Ally has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/18/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Deceptive Business Practices by Office Ally:Office Ally sent out an unsolicited Advertisement Pop Up to try their ********************** Tool (E&B);, NEVER was mentioned any fee and/or charges for this service. Standard of Other clearing houses is no charge for this (E&B) service. However, when I was running a test on it, they charged my account $10.00 Fee, and the response was rejected request -- and repeatedly they REFUSE to remove it multiple times. I've been dealing with Office Ally for 20+ Years and Never encountered this deceptive business practice by Office Ally before.Office Ally representatives, including 3rd Tier Refused to respond to a warning of FEE for this specific Service in the advertisement, and/or anything along the process that there is any fee. I have never used this E&B Tool prior and now I know I will not use in future.Office Ally keeps disrespectfully telling me that I have a contract that allowed charges for E&B when we first signed up, this totally False, as 20+ years ago. However, they did change the contract over the years, and burried that fee some 5-7 layers of links on the bottome of that last page where charge appears. Also, E&B was not charged prior to this advertisement.Resolution: 1. Remove the $10.00 wrongful charge based on deceptive advertisement.2. IF Office Ally wants to promote and/or advertise a ************ they should on the same advertisement notice provide a warning that Fee/cost statement for that service. In this case, Fee $10 even if testing.

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