We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Money Transfers

Payment for Stripe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Transfers.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Give me my money like you said you would when I first spoke with you all last year stop giving me the runaround and telling me that you were going to be legally keep my money does not belong to you it is mine I have no explanation for anything or any reason why they won't accept my payments the process that but I'll keep my money with out any other explanation telling me that I don't get my money and that's that

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a medical scientist who now runs a small consulting and writing business that is highly client-focused, and I depend on trusting relationships to keep my clientele happy. They were running into issues with x** company, so I switched to Stripe.From what I understood, the Payment for Stripe (***) website indicated it could be used as a standalone product. The site looks great, seems to get good reviews, and otherwise looks secure and legitimate. I think it work great if it was integrated with Stripe and is a decent product. Unfortunately, that is where I was wrong. I couldn't access my Stripe account for a couple of days, so thinking it would be ok to use it alone, I took a client payment through ***. It took the payment, but I couldn't access it. I worked with the Stripe team to get Stripe working. Once the two platforms were integrated, Stripe could not access the payment from *** because I used the *** app to take the payment as a standalone. I was in contact with the Stripe team, and we did not find the payment. It was confirmed it went to ***.I emailed the *** founder. The website claims that support is there to help with anything at any time, and boasts fantastic customer service. It's wrong, he didn't even try. I explained my situation and got this reply: Unfortunately, as a 3rd party app, your request is not something we can assist with. For any requests falling into the following buckets, you'll need to contact Stripe Support directly:* Stripe product suite or specific Stripe product features * Account issues (disabled or rejected accounts)* Payout timing or other issues with being paid * Stripe ***************** (like WisePad 3, WisePOS ** ****** M2 and S700)As mentioned previously, you'll need to contact Stripe Support directly for further assistance:************************************************ I tried to refund the customer through ***, and they paid me through the Stripe app. However, they never got their refund from ***. I can't get help from ***,

Payment for Stripe is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.