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Business Profile

Plumber

Hero Plumbing, Heating, Cooling, Drains & Electrical
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Hero Plumbing, Heating, Cooling, Drains & Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hero Plumbing, Heating, Cooling, Drains & Electrical has 3 locations, listed below.

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    Customer Review Ratings

    3.62

    Average of 114 Customer Reviews

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    Review Details

    • Brad K

      Date: 08/12/2022

      Very responsive and priced competitive I’m super happy with Hero!

    • Andy D

      Date: 08/10/2022

      I’ve always been impressed by the knowledge and a friendliness of the employees. Denzel, the most recent technician to visit my house, met all my expectations.

    • Susan T

      Date: 07/29/2022

      Predatory practices regarding Hero Home Services (Hero Plumbing, Heating and Cooling). I'd used Hero in the past for my furnace tune-ups and thought they were reliable and reasonably priced. Earlier this week an outdoor faucet broke. I had a hose attached to it so at least it wasn't leaking water, but I couldn't shut off the water at the faucet. I thought I'd try Hero's plumbing service. They sent a technician the next day. He was very friendly, professional and knowledgeable. But when I saw his estimate, I almost choked - - $1500+! Apparently, they add $1000 to the cost of their services. I have since received quotes for exactly the same work from other plumbers for $400 - $500, that's how I know. Granted, these other plumbers book out for about a week, but I could've waited. In checking Hero's Yelp reviews, many others have experienced the same problem. Hero seems to think they can just tack on $1000 to the price of jobs. These people need to be stopped!! Oh, and the technician made a big deal out of giving me a 5% discount for my military service. Cheating veterans, too!
      When Hero's customer service person called me, she tried to explain what the extra $1000 goes toward, which is basically supporting their business. She said it covers their 24/7 phone service, well-dressed technicians who've been trained and background checked and "Hero" trucks that are well-stocked for jobs. This describes what every trade business already does without charging customers for their business model.

    • Dan B

      Date: 07/19/2022

      Called about their $93.00 main drain cleaning special. The Tech. came out twice, the drain was still not draining properly. They had their camera person come out. He said I needed to have my main drain line de-scaled for $ 1350.00. I asked about having it jetted, he said it would be at least twice the cost.
      I called a jetting company, they were $ 397.50. He said there was a tree root clump causing the problem. They cleared it out, and said my drain line was fine, they didn't need to de-scale it.
      Hero Tech. never go to the tree root , if he had the problem would have been resolved the first or the second time.

    Hero Plumbing, Heating, Cooling, Drains & Electrical is BBB Accredited.

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