Reviews

Review Details

• Review fromSergio L.

  Date: 02/04/2025

  1 star
  I am filing a complaint against Dock 6 Pottery due to unfair late policy enforcement and poor customer service. On 02/02/25, my friends and I scheduled a pottery class. Three of them arrived 15 minutes late and were accommodated, but I arrived 22 minutes late and was denied participation entirely. I had to watch my friends without being able to engage, which felt unwelcoming and unfair.When I inquired about possible options, the instructor directed me to speak with the manager. The next business day, I contacted the manager to seek a resolution, such as a refund or rescheduling to another class. However, instead of addressing my concerns professionally, I received nothing more than a copy-and-paste response citing the late policy, coupled with a dismissive attitude.The late policy states that arriving late disrupts the ****** flow and may result in missing material. However, when I arrived, the class had just started, and the session had three rounds of a repeating process. I could have caught up in the second round, but the teacher refused to accommodate me, despite the possibility that the class flow would not be disrupted and ignored my presence.I find this treatment to be inconsistent, as other participants who were also late were allowed to attend, yet I was denied participation entirely. Additionally, the customer service I received when trying to resolve the issue was highly unprofessional and ***************** resolve this matter, I would like a refund for the class I was not allowed to attend, or at the very least, the opportunity to reschedule to another class. I believe this is a reasonable request given the inconsistent enforcement of their policy and the poor handling of my complaint. I appreciate your time in reviewing my complaint and assisting me in resolving this matter.