Complaints
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
New roof was installed by bayport but leaked. Tried to have bayport come resolve it but they delayed. Called them dozens of times. Had city inspector, another contractor and insurance inspector inspect roof. All came to same conclusion that roof was done incorrectly. Finally bayport responded and "inspected" the roof and layed blame on me and the inspectors that looked at roof. Also, they billed insurance company for work they claimed was done but was not. When i pointed that fact out they acted "shocked" and reimbursed the money charged.
Business Response
Date: 01/29/2025
Bayport Roofing has contacted Mr. ****** for an on-site meeting in person to review the issues at hand. The meeting will take place the week of 2/3/25Customer Answer
Date: 02/13/2025
I am rejecting this response because:Initially Bayport reached out and set up a date to come look at the roof. The date of Feb 11 was set for that meeting with ***** (not sure who that is) but weather prevented them from coming out. That date still worked for me but Bayport wanted it switched to a later date. The weather being "too frigid" after that and ***** apparently has a trip the week of Feb 23-March 3 Bayport claimed they will reach out the week after the trip. Not sure when that will be but with their history I do not have very high hopes. To be honest, I am not sure how much (if any) of what they say is true.
Business Response
Date: 02/21/2025
Bayport Roofing has spoken to Mr. ****** on
1/29, 1/30, 2/3, 2/7 and have kept in honest contact. A roof repair cannot happen when the temperatures are below 55 degrees. ***** had a previous trip scheduled which was communicated Mr. ****** weeks ago. He understood at the time that was already planned. At this point, we are waiting on warmer temperatures.
Initial Complaint
Date:08/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am the Board President for Cardinal ****** of Faribault, an independent senior living COOP. Bayport installed siding and roofing at *************** starting on 8/31/20. Following the replacement of the siding, the east and south windows on the second floor of the building leak if there is driving rain coming from the *** East, or SE.Bayport performed approximately $400,0000 in work at ***************. We think it is reasonable to request that Bayport send their contractors to *************** to further investigate if the siding is installed correctly. Homesight, an independent inspection company, recommended further investigation and Bayport originally offered it. We expect them to keep their word and send out a crew to check it and fix it. Bayport has told us we have a 10 year warranty, so we expect them to honor it.Business Response
Date: 08/27/2024
After review of the complaint filed, we have been in communication with Cardinal ****** of Faribault. We completely understand our client's concerns, and I can assure you that we are committed to honoring our workmanship warranty.
Our ********************* scheduled HomeSight,an independent third-party, to perform a thorough inspection in mid-April, and the inspection report that followed recommended further investigation to confirm that the siding had been installed correctly - per building code and manufacturer specifications.
This year has been busier than usual and while we have been working hard to fulfill warranty inspections as quickly as possible within a time frame that is acceptable to our clients, unfortunately we were not able to do so in this case.
We were however, able to schedule Ochi, our ************************ ******* (responsible for ensuring that all exterior siding replacement systems are installed in compliance with manufacturer specifications and building code requirements) to complete the requested on-site inspection within 10-days from receipt of the correspondence containing our client's desired resolution.
We have appreciated the open dialogue to get remaining issues resolved and will make sure all issues are resolved to our client's satisfaction.
Thank you for using BBB to facilitate resolution.Customer Answer
Date: 08/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:01/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The roof of my house was replaced by Bayport in the fall of 2023, due to storm damage from a previous year. On October 25, 2023 I identified a leak in my basement from recent rainfall and I traced it to a wall running from the roof directly to the basement, I called the Bayport contractor to explain the issue who promptly visited my home and ran an Infared camera, he identified the leak to be come from the corner of the roof from a missing corner flashing not inserted at the date of the new roof installation. On October 26,2023 the contractor who replaced the roof visited the home to install the missing flashing. The water leak caused damage to the sheet rock, trim and flooring leading it mold. I was provided the phone number of a manger by the name of **** from Bayport for them to provide me a solution for the rest of the damage inside of my home. Her solution was to reimburse me the rug ruined by water damage and has not responded to any other messaging besides being concerned about the second half of the payment from insurance for the replacement of the roof from the fall. In early December a contractor visited our home and evaluated the internal damage who asked if I had the materials to make the repairs in which I replied no to, he left my home and never returned. After multiple attempts to receive an answer after this interaction on when the repairs for the internal damage would occur via text and phone calls with no answer or response on 12/26/23, I received a text message from **** accusing me of not letting contractors into my home to estimate the damage. This is an untrue statement as no other contractor has visited my home besides the interaction in early December. My text message reply to **** was requesting the date and time the contractor visited my home to be able to look at the exterior camera footage and verify. I would like the repairs to be made as it has posed as a health issue with the damage molding to myself and young children.Business Response
Date: 02/07/2024
After review, we have been in continuous communication with our client. As stated in the complaint, ************** was able to successfully identify and repair the entry point of the leak. However, we acknowledge that the interior repairs were delayed after multiple scheduling conflicts between our client and the interior service technician. After consulting with our client, ******************, we have come to an agreement and issued a concession that allows our client to complete the interior repairs on his schedule.
We appreciate the open dialogue with our client and have confirmed that all concerns are resolved to the customer's satisfaction. Thank you for using the BBB to facilitate resolution.
Customer Answer
Date: 02/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:09/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired bayport construction to reside my home. Biggest mistake I have ever made. I unfortunately payed them in full before everything was taken care of. This was almost a year ago to this date. I have siding falling off of my house water getting in and rotting my home. Windows werent caulked. Siding is way to tight so it is buckling and bowing. I have been trying to get them to fix it for almost 1 year and they keep lying to countless times. They are trying to scam me. I have pictures of damage and lots of texts to prove all that company does is lie and try to scam people. I hope I can get this resolved. And hopefully stop them from doing this to other people. Not to mention the crew they sent out was doing electrical work on my house NOT LICENSED and almost Burnt my house down. They cut the wifi cable aswell. And pinched electrical wires going to my lights. I am at a loss for what to doBusiness Response
Date: 10/18/2023
This has been resolved.
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