Complaints
This profile includes complaints for Diversion Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/11/2025 I was accepted to participate in the drivers diversion program I sent in $150 and was e-mailed a acceptance letter and asked to call back for more details since March 11. Ive left over a dozen voicemails asking for a phone call to discussmy next steps. I havent received any emails or phone calls 0 voicemails Ive paid for service and sent them documents to get approved for the program (diversion solutions) has a phone call menu theres nobody there to answer the phone Ive left so many messages and never got any response i needed help from drivers diversion solutions paid for the service received a letter of acceptance and havent heard anything since Im complaining because I want what I paid for the policy I signed and sent in said if not accepted into the program I would receive 1/2 of the money back from diversion solutions!I was accepted, but did not receive and service
Business Response
Date: 04/22/2025
Mr. ********* was accepted into program on 3/11/25. We reached out to let him know.
We received ONE voicemail, not a dozen as reported, on 3/14/25, returned the call and left a voicemail, detailed with the next steps to follow.
On 3/20/25, we noted his wife was going to make his first payment. Emailed online class link, contract and pledge.
He completed class, contract and pledge on 3/25/25.
We emailed DVS 3/28/25, he was ready for reinstatement and met all requirements.
On 3/28/25, we emailed Mr. **************** "have requested your license to be valid..." "To ******************** your status online, please go to: (sent the link)
4/2/25, we rec'd voicemail "Hi! This is ****** **********, and I have I've taken the written test, and I've sent my proof of insurance. But I I? Well, 1st of all, I can't make a payment right now, because I'm kind of in a in a hard place. but I will be able to in probably a week, 2 at the most, and I guess I just need to know what the next step is moving forward. Now that I have my my written test completed, and I've paid the reinstatement fee. You can call me back again. My name is ****** *********. My file number is 4, 1, 3, 6, 7, 0 you can call me back. My phone number is 3, 2, 0 9, 8, 2 l. 9, 8, 1. If you could just give me some more directions. I really appreciate it. Thanks a lot. Bye."
4/6/25, we received notification that Mr. ********* was now valid.
4/8/25, Mr. ********* made another payment.
His file is in good standing. His license is valid. We are doing our job, perhaps not as quickly as Mr. ********* would like, but he was valid within one month of being accepted into the program.
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