Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had fuel oil delivered from ****** Energy for years and was set up on a monthly payment ******* July of the next year your balance was to be zero.Our balance was zero in July ******* in ****************** I sent $300.00 each month for a total of ****** to ****** for our fuel oil for this winter.They(******) called in October and said they were no longer going to deliver fuel oil that we would have to find a new provider,I ask about the $****** being refunded and they said World Fuel Services would send us our refund. so call *********** would refund the ******** I called and they said Yes I had a refund coming,that they would send it.I got a check for $200.00 on Nov20,2025.I called and told them they still owed me ****** and the lady said Yes she could see that on our account,but they were till working on it so they would send the other $****** when they were done. I have been trying to call them for 3 days someone will pick up the phone transfer me to Accounts Receivable,then no one will pick up or will return my call.Finally I called today(Dec9) and the lady from customer ********************** that picked up looked at our account and said it had been closed when they sent the check for $200.00 back in November and we would not be receiving our other $****** because it does not show they owed us $****** only $200.00.I have my check duplicates to show where I sent them the money.I have pictures on my phone of check receipts & checking statements where I wrote them checks.I can Fax them if you give me a number.I don't know how to get them from my phone too this complaint.

• Initial Complaint

  Date:03/14/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July we signed a contract with WFS and their rep ************************* was the one who set up everything. I kept on telling him when we were switching over that the first thing that we need to do is switch over the credit cards and he said my tech is on that but in his tech took 6-7 days to process everything and the last company we were with got $62000 worth of our credit cards and they are not willing to give it back to us because they are claiming that they processed auto renewal when we clearly told them that we dont want to sign with them. However, ************************* told us that we wont be loosing any money in this process because at one point I told him that we are going back to the old company and that is a very big amount for us to loose as we have three little kids. And ************************* kept on insisting that we wont loose any money because wfs will be giving us that money and will also get our parking lot done. Out of which nothing has happened. Since July he kept saying I am working on getting that money. Even earlier in February he said he is working on getting that money. While we have been with them loosing our credit cards is not the only thing that has happened. They also process the drafts and invoices wrong. The eft agreement states the we would be getting drafted every 7 days but they randomly decide if they would like to include the weekends in those 7 days or not. So sometimes it is processed every 7 days or 10 days. And that messes up everything because then they end up billing us for two invoices together and also for the invoice that we just received may be a day or two ago as well and we are in the process of selling that load. They have also billed us for duplicate invoices and that messed up our account because then they randomly decided to take one invoice of that was due and decided to stop our delivery. Because of all the mess created by *************************, they told us two days ago that we can terminate the contract if we pay them back the contract amount and plus the legal attorney fees that he suggested and hired to get our money back from ***********. We didnt ask him to get us the attorney.