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Business Profile

New Carpets

Flooring Expo by Carpet King - Ridgedale

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Carpets.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered carpet from Flooring Expo and agreed to have their team install it. We agreed to buy a higher quality carpet to have it for 20+ years, approx $8,000. The installation was on December 18, 2024. When we went to move our furniture back we noticed multiple snagging in various parts of the carpet. We do not have pets, we had not vacuumed and the kids hadn't even played down there yet. We took multiple photos and sent our concerns to Flooring Expo. Flooring Expo corporate did a test on the type of carpet we bought and stated "that carpet should definitely not be unraveling or snagging....so let me get a claim started and we will get some new material coming to fix this issue." It's May and we're still sitting with ruined carpet and have been ghosted by the company.

    Business Response

    Date: 05/20/2025

    We have contacted this client, and we are actively working on finding reasonable options to address this.  We apologize for our client's inconvenience!

Flooring Expo by Carpet King - Ridgedale is NOT a BBB Accredited Business.

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