Water Softener Supplies
Culligan Water Conditioning-MinnetonkaHeadquarters
Complaints
This profile includes complaints for Culligan Water Conditioning-Minnetonka's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was promised a $100 rebate and neighbor promised $100 referral when we had HE Softener system installed by Culligan Boise. Never received either. Simply want the rebate to us and referral bonus to my neighbor who referred us to Culligan paid as promised.10/27/24: **************** *******) verbally and in writing confirmed we would get $100 rebate and neighbor who referred us would get $100 referral bonus. I have the emails proving this. Verbally told it would take 8 weeks to for them to be paid.10/27/24: Signed contract for HE system, $3,224. ID#: *************/11/24: Paid in full for install, $3,224 2/24/25: ***************** referral never received. Called Culligan Boise and was rudely told by the office that they "aren't going to deal with that" and that I "needed to deal with the salesperson." They refused to assist or honor their salesperson's agreement.Called ***** and he said he would "take care of it ASAP." Forwarded ***** the original email thread confirming the ***************** pmts of $100.3/31/25: Never received response from ***** or Culligan. Neither rebate or referral had been paid yet. Emailed ***** ******* again. Zero response.5/2/25: Emailed ***** again with CC to **** ****** (who shows as head of Culligan Boise). Undeliverable response to ****** email. ***** email response showed it was received by a *** *****. No response.Researched leadership & could find no current leader of Culligan Boise, but it appears Packard Culligan Water is parent corp. Forwarded all emails to ***** ******* ****************** ***** ******* (Culligan CEO). Confirmations show email was received by ******* email (*** *****), ***** *************** *******. Confirmation shows ***** read the email on 5/2/25 6:47PM. No response received from anyone.I simply want Culligan to honor the ***************** promises made by their employee when I signed a $3,224 contract.
Business Response
Date: 05/28/2025
Mr. *****,
Thank you for taking the time to share your concerns regarding the rebate and referral associated with your Softener system installation. We sincerely apologize for the inconvenience and frustration this situation has caused. We understand the importance of receiving clear and timely communication, especially when it involves commitments made during a sales process. Please know that we take your concerns seriously, and we are currently looking into this matter thoroughly to understand what occurred and how best to resolve it.
We appreciate the information youve provided and are in the process of reviewing the details internally, including the communications referenced with your sales representative. We recognize that this issue has caused significant delay and dissatisfaction, and we are committed to ensuring it receives the attention it deserves.
At this time, we are actively investigating and will follow up with you as soon as we have more information. We should be able to have this resolved by COB tomorrow, Thursday 05/29/2025.
If you have any further questions or additional documentation to share, please dont hesitate to contact me at the dealership.Regards,
***** ****
General Manager
**********************************************
****************************************************************************************************************
Phone: ************Customer Answer
Date: 05/29/2025
Better Business Bureau:
Culligan of Idaho contacted me via telephone and stated they have applied the rebate credit to our account and the referral credit to our neighbor's account. I have no way of confirming these credits other than when I next make a purchase, but trust they have followed through on what they have told me to resolve this issue. If there are issues with either our or our neighbor's credits (which I do not expect) I will follow up on this case but for now I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********** *****Initial Complaint
Date:05/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around 5 months ago we had a technician come out to change the filters on our reverse osmosis drinking water system. At the time he told us the office sent him with the incorrect filters and we need to have them changed in 6 months vs the usual 12 months.It has not been 6 months and our water tank is not filling up. We called to have them change the filters and they said they are booked out. I told them the wrong filters were replaced the time prior and the person on the phone said it must be a misunderstanding. Very strange they cannot help us in a timely fashion and they are going against what one of their technicians had told us at the last filter change. What am I paying monthly for? Very absurd to be told we have to book a month out for their mistake of bringing the wrong filters in the first place. I expect someone to come this week. I'm not paying a business to do their job or figure out answers for them. Should be free for a year to have to deal with such a business. If you can't find time for your current customers don't book new ones.Business Response
Date: 05/30/2023
Customer called into the office asking for the ** due to the issues with receiving service on their drinking water system. ** reviewed the account and talked to ***** over the situation. He apologized for not scheduling a filter change within the six months that was communicated through the technician, and informed them their water quality was still good despite the timelapse on the filters. ***** shared that the water is now flowing and would like for someone to come, test, and ensure all is working well. Culligan has scheduled a technician to evaluate the water and sanitize the system on June 19th.Initial Complaint
Date:11/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been renting equipment from Culligan for over ******************************* at least 7 When I called them about what I was actually paying for they said it was that Culligan would ensure it was in working order and that the best deal is available. I read the manual, my rented unit should be maintained at least every 2 years and lasts **** years. They no longer offer this model for there are more efficient and environmentally friendly models. They never reached out to let us know this. I would like to report negligence on their part for not upholding their advertised regular service and maintenance. Without having come out here in over 7 years there is no way they can guarantee the system is working optimally.Business Response
Date: 11/14/2022
This complaint is from a Culligan customer from *********. Not sure how this complaint found it's way to ** here in **********.
We are the Culligan of ********** franchisee, and our territory is just the greater Sacramento region. Regretfully we are unable to assist any customer outside our territory.
Business Response
Date: 12/23/2022
Culligan has reached out to our customer and has agreed to give the system at no charge. Before ownership has been transfered, Culligan will have a technician look over the unit to ensure it's operating properly.
All has been communicated to our customer and been agreed upon.
Customer Answer
Date: 12/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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