We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

ATVs

Moon Motorsports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in ATVs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint due to the fact that the business pulled my credit report with out my authorization. I purchased a dirt bike from them on 3-18-2025. I then called back on April 2, 2025 and asked about a trade in for a different dirt bike. When I purchased the first dirt bike on March 18, 2025 I specifically asked if I came back to get something else would my credit be pulled and I was told as long as it was within 30 days. I then found out on April 2nd that they ran my credit through ***** which I didn't authorize or even fill out a credit application for. It shows as a hard inquiry on my credit report which lowers my credit score.

    Business Response

    Date: 05/15/2025

    *****,
    First of all, on behalf of Moon Motorsports, I'd like to apologize if we did not meet your expectations. I have reviewed the information surrounding your complaint.  You had submitted a credit application, as you indicated in your complaint.  There was a conversation you had with ****** ****** via ******** Marketplace.  The salesperson believed he had permissible purpose, as outlined in the Fair Credit Reporting Act (FCRA) based on that exchange, to obtain the information necessary to present the deal to you on the Honda.  That included a new approval from a different manufacturer, as well as a payoff on your trade, to give you the best information possible to make a decision. 

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my new motorcycle tire in there to get it put onto my rim. They did it incorrectly which made me have a flat tire at the end of my work day at work. They admitted it was their wrong doing but yet still charged me to get it fixed. Thankfully I wasnt in an accident and hurt from them not doing it right. This company doesnt back their work when they were in the wrong. I would never recommend anyone to this company and the service tech ***** was very rude saying if I didnt pay for the fix I would have a problem getting my motorcycle back. Definitely was not expecting to be treated like this when they didnt do the work properly in the first place. They will not be getting my business again.

Moon Motorsports is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.