We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Dealers

Monticello RV Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my care in for an oil leak. First appointment was told I needed a degrease and dye put into my oil so the could find the leak. Was told to drive for 500 miles so the dye could run through the oil. Brought it back after 50 miles because it started to leak again very badly. Was then told they couldnt see where the leak was coming from, so I needed to continually driving it for 500 miles. 150 miles later brought it back again because it was leaking badly and I didnt want to blow my engine. I drove it from my home to the shop which is about a mile away with no problem. This time I was told while pulling in my car from the parking lot to the inside of the shop the engine blew. They took no responsibility and blamed me. Quoted me ***** for a used engine plus labor. I disagreed with them and the manager ****** was nothing but rude and nasty towards me. Now Im down a car because of their negligence and they are doing nothing about it. Im being harassed to hurry up and get it fix by them for ***** plus labor or get my car from the parking lot immediately. I had a running vehicle when I took it in. Now I dont and nothing is being done about it.

  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It pains me to write this review as our buying experience was good, but now that I'm in need of post-sale support (cancellation of an extended warranty) the communication has been non-existent. We sold our RV a few years after buying it and I contacted their team to pursue a pro-rated refund of our extended warranty (which was part of the reason I agreed to purchase it in the first place). That call was in April of this year and after several calls and emails reaching out for an update no one has gotten back to me and I have yet to receive my refund. I left a voicemail with their finance manager last week suggesting that I would have no choice but to leave negative feedback if I didn't hear back from them. As you can imagine, no response.

Monticello RV Center, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.