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Business Profile

Nursing Home

Moorhead Rehab and Healthcare Center

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Rachel L.

    Date: 05/06/2023

    The director ****** is very rude & disrespectful. It sometimes takes days for them to provide a over the counter medicine. When doing shift changes, it can take over an hour to receive help. There is also a lot of drama between residents. The director will make up lies about the residents if she doesn't like you.

  • Troy M.

    Date: 05/05/2023

    Terrible experience. We were lied to. A **************************** told us would pay one rate which we had specifically asked about to make sure it was close to the one we paid at our previous credit card company. On the phone the associate figured what our payment would be, and it was reasonable. Spoiler alert! - We were lied to about the rate we would be paying.We got our first bill. The amount was almost double what the associate had quoted to us. The associate would not return calls. She responded to our emails stating, I have reached out to our *********************** for advice on this followed up by I have heard back from our ************************ the minimum monthly payment is 2% of the **** balance. I have attached a copy of the truth in lending disclosure that will be coming in the mail with your new ***** Interesting in that we couldnt have even known about the actual rate until we received our cards, but they, **************** can say whatever they think will get you to sign on with them until then. That is one devious business practice.Obviously we were not happy about being lied too, so we left a final message with the associate and said that someone needed to call us, even if it wasnt her.We did receive a call from a branch manager, stating they have no control over the minimum monthly rate. When asked about tlying by being told one rate, but given another, she repeatedly stated thats not the way they do business (by lying), but there is nothing they can do about it. Ironically, lying to us and then denying responsibility was exactly the way they do business. The manager also kept calling the lie a miscommunication in some type of weird Orwellian doublespeak. No, it was simply a lie. When we called their customer service number we were on hold for over 30 minutes I guess there were a lot of complaints! Go elsewhere for your Credit Card needs, if you go to *************** you will likely regret it.

Moorhead Rehab and Healthcare Center is NOT a BBB Accredited Business.

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