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Business Profile

Heating and Air Conditioning

Blue Ox Heating & Air
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an issue with this company a few months back it required me to submit a complaint and have the BBB assist in getting an invoice adjusted. Since that interaction, the company has added my **** card to their ongoing membership program. I've been charged 3 times for services I should have only been changed 1 time. I have called twice and asked someone to remove me from the program and refund any amount they have taken (now totaling $35). they have not done this, and I won't call them a 3rd time to ask the same thing. Please help cancel this monthly service and refund the previous two months.

    Business Response

    Date: 02/11/2025

    Hi *****, I apologize for the delay. The refund was requested in our system on 1/10/25 but never made it to our accounting team. I have submitted the request to our team. You should see the refund in 1-2 days of $52.50 which is three months of our membership.  

    Thank you for reaching out. 

  • Initial Complaint

    Date:12/12/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/02, 12/04 ******************* was to come out and perform a cleaning and pump install. They did, but our furnace was left inoperable overnight. In the morning, I called another company to fix the issue, as BLueOx had not done the job successfully.I was in touch with ****** and requested they adjust my invoice to cover the cost to have the second company come out and fix what they had "broke". I sent an invoice but have not heard back from ************, I messaged the guy I was in touch with Last week, *** *******, and He's being unhelpful and cryptic about the status of this. At this point, I should request a full refund. Please send help.

    Business Response

    Date: 12/18/2024

    Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration you experienced. After learning about the issue, we reached out to discuss your concerns, and we deeply regret that your furnace was left inoperable after our visit.

    We take situations like this very seriously and have since issued a partial refund to address the additional costs you incurred. Weve also reviewed this incident with our team to ensure better communication and service moving forward.

    We appreciate your patience and the opportunity to make things right. If you have any further questions or concerns, please dont hesitate to contact us directly. Thank you for your feedbackit helps us improve and serve our customers better in the future.

    Customer Answer

    Date: 12/19/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Blue Ox Heating & Air is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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