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Business Profile

New Car Dealers

Jeff Belzer's New Prague Auto, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 10, 2024 - Purchased vehicle. Signed my name to a monthly payment amount of $411.69 Received a call a couple days later from ********************* telling me they had some good news and some weird news. They had to go with a different bank than planned and they told me my monthly cost would actually be going down about $5/month.April 17, 2024 - Received a bill from TD Auto Finance for monthly payment of $442.47 May 3, 2024 Called and left a message on ********************* voicemail May 10, 2024 Called and talked with receptionist. Told them I wanted to talk with any business manager. Put me through to ***** who didnt answer. Called back and they put me through to ***********************, who also didnt answer. I left a message on ************************* voicemail May 20, 2024 Called and left massage on ********************* voicemail Have received no calls back.

    Business Response

    Date: 05/21/2024

    ***** has been in contact with ****************** and we feel this matter has been resolved.

    Customer Answer

    Date: 05/24/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2018 we purchased a new **** Escape and an extended warranty from EasyCare.At around ****** miles there was a clunk when reaching around 35 MPH.**** Belzer in New Prague ********* ************ found a problem with transmission, contacted EasyCare and wanted to use one of theirs. ******** said no and only wanted to use a rebuilt one of theirs and shipped one to them.Noticed another clunk when reaching 14 MPH. Took it to **** Belzer. ***** the Service Manager said drive the vehicle for about ****** miles so the transmission can learn your driving habits. However, being so close to the end of the warranty, I drove the vehicle about ***** miles (around ******), still no change. Took it back, talked with ***** again, he stated the same thing as last time. So I drove the vehicle for the ****** miles thinking that I had a warranty on the rebuilt transmission.Called **** Belzer, the manager this time was ***** and expressed my concern.I called EasyCare and informed them what was going on. They stated if ***** would have called them before I hit ******* miles they would have been able to help me out. Called ***** and informed him that I called EasyCare and what they said to me. He said there is no documentation that you were having any problems. I said to go ask *****, and he said that he is no longer working here and to bring it in and they will check it out. I said that I should not have to pay anything because your team dropped the ball and he said he will do the diagnostic test at no cost and go from there.Tech and I went for a test drive, he confirmed there is an issue.***** stated he will give me the best price possible on a new one, if needed, and that going forward his best price would be $4,000.00! I think he's doing the best he can in a bad situation but that's not my problem. I should not have to pay anything because ***** dropped the ball by NOT calling EasyCare in the first place at ****** miles with the rebuilt transmission.***********************

    Business Response

    Date: 03/06/2024

    On June 5th, 2023, **** came to us for the very first time with **** noticing a jerking issue at 38mph and hard shifts.  RO 247002.
    ************** diagnosed and determined that transmission needed to be replaced, **** provided his OWN extended warranty he purchased outside of our dealership and they covered the repair.  Unfortunately for ****, they did not let us use our transmission (WHICH WOULD HAVE COME WITH A 3 YEAR ******* MILE WARRANTY).  HIS warranty provided their own transmission for us for install and only reimbursed us for the labor. ****'s vehicle left our dealership with ****** miles on it.  After eight months the shifting concerns are back, and HIS extended warranty told us **** has no warranty and ****'s warranty expired on his vehicle at ******* miles and they will not stand behind the transmission THEY provided for us to install.  Unfortunately for ****, this seems to be an issue that should be handled between **** and his discount warranty provider denying his claim.  We offered a discount on a transmission that would have a 3 year ******* mile warranty and **** denied the offer.  We recommend **** take up issue with his warranty provider...

     

    Customer Answer

    Date: 03/07/2024

     I am rejecting this response because: When we purchased our 2018 **** Escape from ************ **** in ************ *********. They offered ** the extended warranty ******** which we did purchase from them. This warranty company is from **** not my personal choice. If **** Belzer would have followed thought. When I said something before I hit a ******* miles. ******** would have been able to do something. That's what ******** said to me. 

    ***********************


Jeff Belzer's New Prague Auto, Inc. is BBB Accredited.

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