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Business Profile

Dentist

New Ulm Dental Clinic

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for New Ulm Dental Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see

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New Ulm Dental Clinic has 2 locations, listed below.

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    • New Ulm Dental Clinic

      127 N Broadway St New Ulm, MN 56073-1715

    • New Ulm Dental Clinic

      PO Box 848 New Ulm, MN 56073-0848

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted New Ulm Dental Clinic to ask questions about a dental grind guard for my teeth. I asked a couple of questions and they stated they had to get answers and call me back. They did call back and provide answers, which led to follow up questions of price, how long it takes to get it, and if I needed to do a new mold impression. They stated they would call me back. A week to week and a half went by with no call back. I received a call on 9/9/24 stating my new guard was in and to set up an appointment. I asked why it was ordered as I gave no consent to order it. The staff member couldnt answer my question. When I asked if I refused to accept and and pay for it, she said they may still charge me because they couldnt sell it to anyone else. I made an appointment and said I may cancel until I figured out what was going on. I talked to the office manager, *****, and she said shed follow up on it. ***** called me back on 9/12/24 stating she didnt know why their process wasnt followed and that they would extend my payment due date out to 120 days instead of 90, but that I still owed them the money. I asked again if I refused since I didnt consent to the order or payment and she said the dentist may still charge it on my account for payment due, but wasnt sure since they couldnt sell the guard to anyone else. ***** also tried to talk me into a loan payment to pay for the guard as I had told her I wouldnt have the money until January, which is why I didnt consent to ordering it. ***** said I still owe them the money, either $390+tax if paid over time or $370+tax if paid same day as pickup. I told ***** Id get back to her. They also refused to store it until January. I emphasized multiple times I didnt consent to the order and shouldnt pay for something I didnt order, they refused to accept that.

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