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Business Profile

Roofing Contractors

J.G. Hause Construction, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I selected J g Hause to be the contractor for my 5-20-2022 hail damage. It is now 15 months and they still have not replaced the siding on the east side on the house, not painted the deck and other smaller items that were damaged. For the last 2 month ***************** has not returned most for my calls. Now I am sure that ***************** will not pay 8% in cost increase because of waiting. A paito door window that had to be replaced they never responded. I had to find a companies for bids, schedule installation and pay the company.The roof replacement was ok, the gutter replacement - the contractor showed up without calling. The east side of the house is a mess and I am very tired of looking at it. **********************************

    Business Response

    Date: 07/13/2023

    I spoke with the homeowner, **********************  I explained that the delays in the project were due to his ***************** not approving the scope of work to be covered for over 8 months.  ********************* selected the color for the siding (as it was not going to match the rest of the house and the insurance company was not going to compensate him to match the rest of the home), we discovered that his selection was back ordered for over 8 weeks.  We had the order scheduled for delivery for July 17th, and installation scheduled for the 18th.  At this point, Mr. ************ has become frustrated with the delays despite them being out of our control and has asked to have his contract terminated.  As we did not breach the contract, we have offered to accommodate his request.  As for the work performed prior, we did a final walk-through when it was completed, and he signed off on it.  These frustrations communicated in his review were never brought to our attention during that walk through.

    Customer Answer

    Date: 07/19/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    This to let you that I have resolved the issue with *** Hause company

J.G. Hause Construction, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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