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Business Profile

Roofing Contractors

Tacheny Exteriors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tacheny delivered a beautiful new roof, siding, screened gutters, and downspouts as part of a hail damage claim. However, once the final stages of work arrived, the experience took a sharp downturn. Our original account *** left the company, and with that, several promised follow-ups were neglected.Heres what remains unresolved:- Nails and brackets continue to be found around the perimeter, creating a safety issue.- Touch-up paint for the fascia was promised but never completed.- Damage to the new siding from the gutter crew was supposed to be ***aired but wasnt.- A vent was supposed to be inspected for code compliance, yet no follow-up was done.- We were assured wed receive all relevant warranty information but never did.We scheduled a walkthrough with the new account manager, but they no-showed without any communication. Meanwhile, despite these outstanding issues, Tachenys finance department has ***eatedly pressured us for final payment, even though our insurers final check is contingent on the completion of the punch list. Instead of honoring their commitments, Tacheny claims the job is done and is pushing for payment without resolving these clear gaps in service - while also threatening liens.This is not the level of professionalism or customer care one should expect from a company of this ***utation. We need these issues addressedpromptly and professionally.

    Business Response

    Date: 01/31/2025

    The management team was just made aware of Taqee's complaint, so another walk around will be scheduled with Taqee and we will ensure Taqee signs off on the project, all city inspections have passed.

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     I am rejecting this response because:

    The broken window and lack of proper vinyl trim on north window is not included. And, I want to ensure the damages/solutions to problems they created are free of charge to me. Thank you.

    Business Response

    Date: 10/03/2022

    My previous response was rejected due to being too large. My project site supervisor met with *********************** on 09/20/2022, and is working out the small punch list items.  Downspouts and rolled roof repair is left to be done, dormer flash on rubber roof, kick out flash angled and small flap of rubber to be trimmed. This was a very big project and much work was done. The customer will not be getting a refund. 

    Business Response

    Date: 10/06/2022

    Hello,

    There are still final items to take care, the project is not closed, and the customer has not been given a final invoice. The customer is only responsible to pay the contract pricing, rotted/bad wood or for any change orders. The glass company is scheduling the installation with ************. I did think the glass repair was done as this was originally to take place a few ago according to the project notes. This may cause some waves in the material as it conforms to the home.  We plan to be finished soon with all **************** concerns.

    Tacheny Exteriors is doing or has done all we can to make ************ happy with her project. Remodels are not new builds and although we strive for perfection, the home has settled over time and tend to take on another form other than perfectly straight. 

    Customer Answer

    Date: 10/06/2022

     I am rejecting this response because:
    There are several open items to complete before I accept their response as follows: replacing a broken window, fixing drip guards on roof at front entry, finishing window trim on north window to match trim work on south windows, installation of downspouts and roll-top roof damage.


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