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Business Profile

Orthopedic Shoes

The Good Feet Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Shoes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought orthotics on 8/19/2022. I have been back twice for severe foot pain from wearing the orthotics. Both times they said the ones I picked are the ones they sold me. I have tried the orthotics in multiple shoes including the ones from their store. I cant wear them at all. They hurt my feet to the point I can hardly walk on them. They are making my feet worse. I am not paying $1,500 to them for making my feet worse. I dont mind paying for the shoes since I have worn them or the special footbeds. I would like a refund on the orthotics. The total for the orthotics was $1,450.

    Business Response

    Date: 10/30/2022

    We work with clients to make sure they are in the best size possible, but there can be changes to the size or type of supports needed because our supports address bone structure but what can require changes are due to inflammation, hard muscles and tight ligaments. We do have a resize period of 60 days however some client require more time and we are not arbitrary on that time frame. We have "All Sales Final" policy but we also want all our customers satisfied.  We have reached out to ****** and will make sure she is satisfied.

    Customer Answer

    Date: 10/30/2022

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

The Good Feet Store is NOT a BBB Accredited Business.

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